B*st T*ch Aircon @ Imm Options

[shercjw]

Hi all,

I have purchased my aircon for my new home from the stated aircon company and I can really say that the experience is a very TERRIBLE one.

We arranged for 2 seperate installation (as encouraged by the sales person). 1st installation is to install all the pipes first and 2nd one will be before we shift in. We had our 2nd part of installation done 3 days before we shifted in. We checked the aircon and the coolness and everything was okay.

On the very 1st night that we shifted in, me and my husband sleep through the night in SWEAT as the aircon will turn off by itself after 15mins.... throughtout the night we keep on turning on the aircon cos of this prob and also the aircon is totally not cool at all. the next day morning we tried to troubleshoot the aircon but unsuccessful. The air con is totally not cool... its just like fan..... we called the sales person and he say he is not in charge and ask me to call the HQ at AMK.

The technician came the next day and checked the aircon and said that actually there's NO gas.... and there's 2 reasons: either the installer forgot to input gas to our aircons or there's a leakage in the pipes. and the technician is unable to check if its a leakage as he did not bring along the equipment for testing leakage.

That very night we had a very cool and nice sleep and guess what... the next night we slept in sweat again. the next day which is sat, i called the HQ again and told them abt the problems and they say they have to arrange for the technician to come to check again and its already sat so we have to wait till mon / tues before the technician can come.... so super angry and i argued with the person to slot me in.. and i dont mind how late the person might come. On that night then technician came and remove the casing so as to check where is the leakage!!! and my new house now looks like its 20yrs old cos of the paint peeling!!!

and guess wad the technician told us that they are facing quite a lot of problems due to the bad workmanship of 1 of the technician who has just left.....

the next day i called the HQ and demand for them to pay for my painting for that part of the wall and they say they will get back to me...

its has been only abt 1mth and last week, there's water dripping from the casing.... call them to arrange the technician to come again and this time the SAME technician came and said that the water pipes are NOT connected properly!!!!!!! and he had to come back again tmr to removed all the pipes (in the MBR) and reinstall the pipes!!!!!

And the qns is WHY did he NOT notice it earlier on when he came to re-connect my gas pipe.... i did ask him to check thoroughly all the pipes to ensure that there's no prob.... he didnt even want to check the other 2 rooms aircon pipes to ensure that there's no prob... and we had to ask him to check before he agree to check for us.....

All these problems are giving us sooooo much problems.... our new paint peeled off and my new home look like 20yrs old.... no appts on sat and we had to take OFF so that they can check on weekdays..... all just because of their poor workmanship and irresponsibilities!!

My 2cents worth of advice..... DONT buy from them!!!!

I understand if we were down on our luck that we got the bad technician... but the after sales services also sucks..... based on the irresponsibilities of the technician who came twice.
and the technician is coming tmr to remove all the casing to check (after being asked) and my 2mth old home is gonna look like its very very old.......

[SmartFool]

So sorry to hear that
this could happen to anybody
Hope all goes well

So let us noe of the progress

[shercjw]

the technician who said that he will come back the next day NV turn up!!! we waited for him till 9plus and called him and guess wad? he said that he didnt say he is coming up. he say that he will get best tech to call us back to re-arrange for appt. and till now NO one has called back!!!

[jcccheng]

[quote name='shercjw' post='299828' date='May 26 2008, 07:32 PM']

Dear All,

Looks like I am not alone. The air con was installed 29 April 2008. The problem is not with the product, its a Toshiba. In fact to be fair, I think the salesperson and the ladies at the HQ hotline were trying their best to resolve my problem.

It is the management of the Company Best Tech Air-con and their procedures and policies that needed repairs or replacements.

Initially, I could not get to talk to anyone but the sales and the hotline ladies. When I finally got to speak to the Installation Manager, it is like running into a brick wall. Numerous emails were sent to her, but none were replied.

I am restraining myself from saying more

I hope all who had dealings with Best Tech Air-con that they will not experience any problems with their air-con.

Best wishes.

This post has been edited by jcccheng: May 29 2008, 09:44 PM

[swiftmox]

sorry to hear another victim.. i experienced their poor service 3 yrs ago...

by the way, my air-con is still faulty... they never manage to fix it... =((

[MaCe]

sorry to hear another victim.. i experienced their poor service 3 yrs ago...

by the way, my air-con is still faulty... they never manage to fix it... =((

think they already kena blacklisted in this forum for quite some time ago liao

[applefreak]

oh dear that's very bad
i think i'm really lucky to have a relatively problem-free installation from them (IMG:http://203.142.16.149/forum/style_emoticons/default/unsure.gif)

[Nex]

OMG!! I bought my Air-con from them too.... had my first installation done... nw awaiting for my 2nd installation, scheduled on 7th jun... hope it turns out well...

after reading the above 2 forumers that experience wif them... i really wonder how they achieve the "dont know wat" certifications....

BTW, juz to check, who were ur installers?? mine was done by a guy called "superman" (which he wrote on the installation receipt) and a china guy called "Zhang" (heard "Superman" called that china guy "Xiao Zhang").

[jcccheng]

Dear Nex,

Mine was done by "Superman" too. But as I have said, its not the fault of technicians but that of the Management.

Just hope Superman does a better job this time.

[cueball]

Dear Nex,

Mine was done by "Superman" too. But as I have said, its not the fault of technicians but that of the Management.

Just hope Superman does a better job this time.

Wa.. Best tech my #&$

I seriously thinkin of try CASE on them.. I too have a unhappy experience.. I got my wiring installed in may..
It was not all smooth sailing.. initial the air con man say to install at common room which is lesser trunkin to run hence nicer. so i agreed.. but 2-3 hrs later i discover i can install there.. as HDB dont allow.. hence i got them to move back to master.. but there alredy a few hole in the walk.. but lucky for me i got the plaster guy to help me touch up.. then i went off ard 3 plus.. they call me at 7 plus. Sayin job done.. so i went up talk a look and BAM... i question them why the ^&%& did they install the piping so close to the window.. i mean cant they see that my grill are not installed!!! hence they took it out and redo that part for master.. by then the workmanship has fallen anther level..

TODAY they suppose to come to install for the blower and stuff.. i already wait for a week as they say their schedule is tight.. hence i say ok and took my last leave fro the air con. I wait for an hrs plus but they didnt turn up...
i call up the hotline and Lina pick up.. she told me that the main work have a accident while transportin the compressor and now the equipment is damage and the worker is injured and talk a mc..
I was suprise!!!!
why didnt they call me before hand.. and the worst part which cause me to have the idea of going to case was.. In may i have a friend who order from them but the same thing happen..
worker didnt turn up and the SAME EXCUSE is given..
I mean this is some kinda excuse right!!!
I call up the lady.. and i tod him to come clean.. I say i believe if she show me the MC for today and May to prove tat such an accident happen. She was unable to show may cos she say that the past...

Izzit it observe that it all a **** lie....

Now still waiting for her to give me a appointment date..
GUY please help.. any way to get back at them.. and to those guy who got the same excuse pls PM me and we see if we could take action against.. (IMG:http://203.142.16.149/forum/style_emoticons/default/furious.gif) (IMG:http://203.142.16.149/forum/style_emoticons/default/furious.gif) (IMG:http://203.142.16.149/forum/style_emoticons/default/furious.gif)

[dino77]

there is already a lot of complaints had been flooding around the internet abt this poor workmanship for best xxxx and xxx best especially the singapore bride .and yet still purchase from them just because they are cheap!!

[cueball]

there is already a lot of complaints had been flooding around the internet abt this poor workmanship for best xxxx and xxx best especially the singapore bride .and yet still purchase from them just because they are cheap!!

I do agreed.. but by the time i read in the forum it too late.. cos was on a tight budget and 500 is really a big diff at that time...

[NiVleK]

If I were you, I go to CASE.

If you are right, you have nothing to lose.

[bchew]

I'm getting worried here; should have done my homework before rushing to buy yesterday (IMG:http://203.142.16.149/forum/style_emoticons/default/sad.gif)

I just put a $200 deposit for the Mitsubishi Heavy Industries air con they recommended. I'm even having doubts if the Mitsubishi Heavy Industries air con is better than Mitsubishi Electric as they claim (even show me the electric bill savings)... sigh.

May take the opportunity to install a single air con unit for my mother-in-law since can't take back the deposit, and go to Ho** Ta* for my new house.

[dino77]

Hi bchew..i bought my aircon from hoXX tXr, i can assumed that their workmanship is definitely better than the allxxx and bestxxxx.If u have noticed , u seldom see any complaints abt them on the internet..One thing i knew that hoxx txx used their own technicians because they were wearing the company logo when they installed my aircon.

and one thing to add, hoxx txx guy also clean up the mess after installation, also provided warantly for workmanship for one year too.

these companies are too much!!! how can the customers deserve this kind of service whether u r lucky or not just to get a proper installation to be done??

[cueball]

Some update.. lucky today them can on time to fix the aircon.. The team today may seem ah beng but they done a pretty gd and fast job.. I let all 4 blower on for 2 hrs and no problem.. Prey to god that for a few year down the road no big issue... Lucky that the whole issue is over...

One think to take note. their so call service voucher is a U can use only one piece ($10) for each blower.. hence if u clean one U still gotta pay 35 in cash.. Sian (IMG:http://203.142.16.149/forum/style_emoticons/default/jawdrop.gif)

[chesfel]

MY ADVICE IS DON"T BUY AIRCON FROM BEST TECH.

Their service is **** poor and terrible. My new aircon compressor(2 days ago) is dripping water down at my balcony and asked them to come back and redo. To my surprise, the administor and manager keeps pushing all the faults on the technical problem and don't want arrange the service guy to come. (IMG:http://203.142.16.149/forum/style_emoticons/default/furious.gif)

Not only that when they installed my new aircon, the guys went for lunch for 3 hours and in the end, the whole things were not installed up on the same day. This not only coz me trouble taking leave and even making my new house a mess. After installing the aircons, my pipes are not properly lying on the floor and the pipes are all bend up. Again, take leave to wait for them to re-lay it but this does not end this stupid, idiot company story. The technician did not turn up on the appointment date. And I had to call the company and checked it. Do you know what answer I got???? Your appointment date will be change to another week (thursday or friday)... that's all the administor gave you the reply. No even a word "SORRY". What the ****?????? (IMG:http://203.142.16.149/forum/style_emoticons/default/furious.gif) (IMG:http://203.142.16.149/forum/style_emoticons/default/furious.gif) My heat had reached my head, I shouted the administor and demanded the technician to be there next week.

So now my new aircon compressor is still dripping water till the technician comes next week(tuesday).

Now the only thing I can say is not matter the price is good or not, don't buy aircon from Best Tech. Coz it don't worth wasting time waiting and causing trouble to you.

[chesfel]

Wa.. Best tech my #&$

I seriously thinkin of try CASE on them.. I too have a unhappy experience.. I got my wiring installed in may..
It was not all smooth sailing.. initial the air con man say to install at common room which is lesser trunkin to run hence nicer. so i agreed.. but 2-3 hrs later i discover i can install there.. as HDB dont allow.. hence i got them to move back to master.. but there alredy a few hole in the walk.. but lucky for me i got the plaster guy to help me touch up.. then i went off ard 3 plus.. they call me at 7 plus. Sayin job done.. so i went up talk a look and BAM... i question them why the ^&%& did they install the piping so close to the window.. i mean cant they see that my grill are not installed!!! hence they took it out and redo that part for master.. by then the workmanship has fallen anther level..

TODAY they suppose to come to install for the blower and stuff.. i already wait for a week as they say their schedule is tight.. hence i say ok and took my last leave fro the air con. I wait for an hrs plus but they didnt turn up...
i call up the hotline and Lina pick up.. she told me that the main work have a accident while transportin the compressor and now the equipment is damage and the worker is injured and talk a mc..
I was suprise!!!!
why didnt they call me before hand.. and the worst part which cause me to have the idea of going to case was.. In may i have a friend who order from them but the same thing happen..
worker didnt turn up and the SAME EXCUSE is given..
I mean this is some kinda excuse right!!!
I call up the lady.. and i tod him to come clean.. I say i believe if she show me the MC for today and May to prove tat such an accident happen. She was unable to show may cos she say that the past...

Izzit it observe that it all a **** lie....

Now still waiting for her to give me a appointment date..
GUY please help.. any way to get back at them.. and to those guy who got the same excuse pls PM me and we see if we could take action against.. (IMG:http://203.142.16.149/forum/style_emoticons/default/furious.gif) (IMG:http://203.142.16.149/forum/style_emoticons/default/furious.gif) (IMG:http://203.142.16.149/forum/style_emoticons/default/furious.gif)

Hi Cueball,

Have your problem solve? Did you complain to CASE?

If you wish to complain, kindly let me know, I also want to complain.

Thanks

[springlovely]

I also had a very bad experience with Best Tech. Pity I didn't read abt this thread before we bought from them. We walked into their IMM showroom to check prices. Hubby and I were looking at Mitsubishi Starmex, asked them about it and even talked abt advert. on TV re easy cleaning etc. All throughout, salesman keep referring to just Mitsubishi and telling us of promo, their excellent service, ISO etc. and of course, they will send their best team to install. Keep telling us how they compete based on their installation expertise. Hubby and I were so convinced by their salesman that we placed a deposit. At the outset, we told them that we wanted installation on a certain date as we are tight on time, they assured us "no problem". Before installation, they called to remind us and we thought wow, that's good service. Alas on day of installation, and my hubby specially took leave and waited, they never turn up and then called to say there was an accident when their men went to collect air-con and it dropped, damaging the goods. Had to change to ano. date and cancel our holiday plans cause we need to install air-con followed closely by renovation which starts immediately after. On the next appt. when I rush home after work, they were in the midst of installation. Hubby also took time off to check on them. After it was almost done, I had a shock. Upon closer look, I saw the word "Mitsubishi Heavy Industries" and I questioned them why it's not Starmex, which was what I wanted to buy all along. I asked my hubby and he was also stumped - he hasn't even heard of Mitsubishi Heavy Industries. I went to check my invoice but no mention of Starmex, what a bummer - our mistake for being blur BUT felt so misled by salesman. Never had to deal with such misrepresentation from any company before.

1st time using, air-con no problem. 2nd time - big problem, one blower in living room was leaking terribly. Hubby called them and their immediate response was because we are using our old pipes, no warranty - what nonsense. Did not even suggest sending someone to check out the problem. No previous mention of this and the irony is they gave us warranty card!!! The person answering said will get contractors to contact us - 1 week no news. By the weekend, hubby was quite mad and anxious and he tried to locate the leak. In the end, he called an air-con repairman from the ST classifieds, a real good chap, had several jobs on that Sunday but he still dropped by our place at 8pm. Older man had a young chap with him and after checking found that during installation, the pipes from blower were poorly connected to the drainage causing the leak. It had nothing to do with our existing pipes. Repairs were done and guess what, they only charged us $30+ for 1 1/2 hours work on a Sunday night. Of course, we gave them xtra for going the extra mile. After 2 days, BT's staff called to say they will send their guys over to check in ano. few days. Hubby said no need and they just respond to say "no need, ok" and hung up - absolutely no after-sales service to talk about. How did they manage to get all those certificates displayed in their showroom ????

Learnt from this thread about vouchers - they gave us xtra $100/- cause of the delay but we didn't know that can only use 1 piece at a time and had to top up with cash. WHAT'S THE POINT? Only giving them more money. I rather get someone else to service the units, it's be cheaper even without vouchers. Not an honourable way of doing business. 1st, misled abt brand and now this. Free gift of steamboat which they claimed cost around $100 is only selling at $30/- outside ???

WARNING : We didn't check out the prices as this was 1st shop we step into, just thought their quote sound reasonable and hubby was the type that "just get it done" type. Service and attitude from them are totally off, once they get your deposit, that's it. If I had done my research earlier, I would stick with my old brand, Daikin (so no mistake - now there's Mitsubishi Starmex and Mitsubishi Heavy Industries and they just keep stressing "Mitsubishi") and get from a reliable company. Just glad that we had used our old piping which had nothing to do with them (after hearing the installation problems) and having learnt my painful leasson, pray that our aircon will serve us well for the next few years.

PS - Anyone complaining to CASE, count me in.

[Tare1919]

I just brought my aircon with B***. Now waiting for the 2nd installation. They say if I terminate now will be paying S$1800 for those bad piping. Any advise on how should I react now? To terminate and go to another dealer or just continue I really worry abt the leaking pipes.

[Jo&Ying]

I just brought my aircon with B***. Now waiting for the 2nd installation. They say if I terminate now will be paying S$1800 for those bad piping. Any advise on how should I react now? To terminate and go to another dealer or just continue I really worry abt the leaking pipes.

Hi Pal,

Can update me on your AIR CON Installation. I also get from B*T* but not yet fix the appointment

[greenpeace_sg]

Anyone had any experience with Best Tech recently? Just purchased a sys 3 air-con from them in expo reno fair, but then come to know so many bad comments abt them on renotalk... worry now...... (IMG:style_emoticons/default/sad.gif)

[TDK23]

Hmm, I just got a sys-3 aircon from them too, sighz, was late in knowing their poor installations and service. Anyone cancelled their order or had any recent experience with their installation works?

[kered]

B*** T**h was the first shop me and my wife walked in to when we went IMM to buy aircon. We almost bought from them their Mitsubishi Heavy Industries aircon.. Lucky for us we decided to consider. In the end we went to Gain City and got our Starmex system 4 after talking to the knowledgeable sales guy there who wasn't pushy.

This post has been edited by kered: Jun 20 2009, 10:08 PM

[Addison81]

I'm getting worried here; should have done my homework before rushing to buy yesterday (IMG:style_emoticons/default/sad.gif)

I just put a $200 deposit for the Mitsubishi Heavy Industries air con they recommended. I'm even having doubts if the Mitsubishi Heavy Industries air con is better than Mitsubishi Electric as they claim (even show me the electric bill savings)... sigh.

May take the opportunity to install a single air con unit for my mother-in-law since can't take back the deposit, and go to Ho** Ta* for my new house.

For MHI combination will be better then ME. For example (Sys 4): MHI produce 32k btu/hr but ME only at 28k max.
32k btu / 4 rooms you get at least 8k btu for a room but as for ME you only get 7k btu.

For ME you may be using a 10k btu Fan coil unit but can you go to 10k?

[coolerpod]

I also had a very bad experience with Best Tech. Pity I didn't read abt this thread before we bought from them. We walked into their IMM showroom to check prices. Hubby and I were looking at Mitsubishi Starmex, asked them about it and even talked abt advert. on TV re easy cleaning etc. All throughout, salesman keep referring to just Mitsubishi and telling us of promo, their excellent service, ISO etc. and of course, they will send their best team to install. Keep telling us how they compete based on their installation expertise. Hubby and I were so convinced by their salesman that we placed a deposit. At the outset, we told them that we wanted installation on a certain date as we are tight on time, they assured us "no problem". Before installation, they called to remind us and we thought wow, that's good service. Alas on day of installation, and my hubby specially took leave and waited, they never turn up and then called to say there was an accident when their men went to collect air-con and it dropped, damaging the goods. Had to change to ano. date and cancel our holiday plans cause we need to install air-con followed closely by renovation which starts immediately after. On the next appt. when I rush home after work, they were in the midst of installation. Hubby also took time off to check on them. After it was almost done, I had a shock. Upon closer look, I saw the word "Mitsubishi Heavy Industries" and I questioned them why it's not Starmex, which was what I wanted to buy all along. I asked my hubby and he was also stumped - he hasn't even heard of Mitsubishi Heavy Industries. I went to check my invoice but no mention of Starmex, what a bummer - our mistake for being blur BUT felt so misled by salesman. Never had to deal with such misrepresentation from any company before.

1st time using, air-con no problem. 2nd time - big problem, one blower in living room was leaking terribly. Hubby called them and their immediate response was because we are using our old pipes, no warranty - what nonsense. Did not even suggest sending someone to check out the problem. No previous mention of this and the irony is they gave us warranty card!!! The person answering said will get contractors to contact us - 1 week no news. By the weekend, hubby was quite mad and anxious and he tried to locate the leak. In the end, he called an air-con repairman from the ST classifieds, a real good chap, had several jobs on that Sunday but he still dropped by our place at 8pm. Older man had a young chap with him and after checking found that during installation, the pipes from blower were poorly connected to the drainage causing the leak. It had nothing to do with our existing pipes. Repairs were done and guess what, they only charged us $30+ for 1 1/2 hours work on a Sunday night. Of course, we gave them xtra for going the extra mile. After 2 days, BT's staff called to say they will send their guys over to check in ano. few days. Hubby said no need and they just respond to say "no need, ok" and hung up - absolutely no after-sales service to talk about. How did they manage to get all those certificates displayed in their showroom ????

Learnt from this thread about vouchers - they gave us xtra $100/- cause of the delay but we didn't know that can only use 1 piece at a time and had to top up with cash. WHAT'S THE POINT? Only giving them more money. I rather get someone else to service the units, it's be cheaper even without vouchers. Not an honourable way of doing business. 1st, misled abt brand and now this. Free gift of steamboat which they claimed cost around $100 is only selling at $30/- outside ???

WARNING : We didn't check out the prices as this was 1st shop we step into, just thought their quote sound reasonable and hubby was the type that "just get it done" type. Service and attitude from them are totally off, once they get your deposit, that's it. If I had done my research earlier, I would stick with my old brand, Daikin (so no mistake - now there's Mitsubishi Starmex and Mitsubishi Heavy Industries and they just keep stressing "Mitsubishi") and get from a reliable company. Just glad that we had used our old piping which had nothing to do with them (after hearing the installation problems) and having learnt my painful leasson, pray that our aircon will serve us well for the next few years.

PS - Anyone complaining to CASE, count me in.

Hi,hope you are enjoying your aircons well till now. Can i have the contact nos of the aircon tech(old man) that you found thru the STclassified,and how's your living room aircon,so far so good,thanks in advance here.

[happychicq]

Hi,hope you are enjoying your aircons well till now. Can i have the contact nos of the aircon tech(old man) that you found thru the STclassified,and how's your living room aircon,so far so good,thanks in advance here.

Hi All,
I signed up with best tech too and facing the same issue!!! and problem occured right after installation. Their services really terrible .
Problem arised since the day I moved in and problem not resolved, and my new flat look like an old flat now (IMG:style_emoticons/default/sad.gif)
Fake ceiling also open up for them to re-install the insulation but problem still remains. It's been 3 months since i moved in to my new flat ...

I am facing condensation from one of the common room.
Anyone can advise ?
Thanks in advance

This post has been edited by happychicq: Sep 11 2009, 11:19 PM

[coolerpod]

Hi All,
I signed up with best tech too and facing the same issue!!! and problem occured right after installation. Their services really terrible .
Problem arised since the day I moved in and problem not resolved, and my new flat look like an old flat now (IMG:style_emoticons/default/sad.gif)
Fake ceiling also open up for them to re-install the insulation but problem still remains. It's been 3 months since i moved in to my new flat ...

I am facing condensation from one of the common room.
Anyone can advise ?
Thanks in advance

Better look for a realiable and good service aircon technicians/company to rectify the problem. Don't wait for best tech to help you resolve it. You definitely won't want them to make your new house into an old house further or destroy more furnishings/features of your house. (IMG:style_emoticons/default/smile.gif)

[annadaus]

haiya..get 2 system from em' too..seldom run the air con coz my new house on reno..
theres 1 day i runned it..e coldness came so slow even its a full blast..
hmmmm..wonder wats goin on...???????

[elfettucine]

Hi all,

just wanted to add my two cents worth.

I bought my air-con from them in March '09.
At IMM too. The guys at GC next door really looked liked sharks, so my fiancee and I strolled in next door.
I bought a 2 unit Mitsubishi air-con and so far so good.

The salesman was a bit of sleezeball, but he didn't over-promise and after 6 months, I have no complaints. No leaking, funny noises or any sort of poor workmanship.

The only thing I'd say, is that the air con in my room has gotten weaker over the last 6 months, while the unit in my sister's room seems to be cooler.
Running the aircon in her room at 26 and medium fan speed will coll the room don nicely, whil I have to have mine at 24 and high.

They called me a few days ago asking me if I wanted to have my air-con cleaned and I thought it was a free service, as I purchased the extended warranty.
As it turns out they wanted to upsell me their cleaning services, but I turned it into a warranty case and in the end, I had a technician come by yesterday and have a look at the air con. He topped up the gas and it feels like the AC is slightly colder, but it could be my imagination.

In any case, I just wanted to share that I bought from them and didn't have a horrible experience.

[simonwoo]

Going through a bad experience now too.. Water started leaking from the other side of the wall, and they are insistant that it's not their problem cos we used back the old pipe. Now they say they have to hack our walls to find out what's the problem (and I am pretty sure they will insist that it's not their installation fault). The problem is we know nuts about this so how are we going to confirm if the leak was due to carelessness during the installation?

[simplez]

Hi, is the company really that bad?

now I worry as I just signed up the order and pay some deposit.

Should I forgo my deposit and look for another shop?

[HARAM98]

Hi, is the company really that bad?

now I worry as I just signed up the order and pay some deposit.

Should I forgo my deposit and look for another shop?

my opinion..do not get tensed over what you read in the forum. The more you think about it, the more heart pain you will have. I may not know how much deposit you have paid, but i think there is still room for them or any others to do mistakes. In the forum, not all is sharing their experience.

[simplez]

Hi Haram98, thank you for the reply. (IMG:style_emoticons/default/smile.gif)

[pink_clover]

Just paid a deposit for my Sanyo system 3 today, didnt read about them in this forum.. Might have 2nd thots if I have read it earlier.. Well, I just have to keep my fingers crossed and watched them like a hawk when they do the installation. Else, I sure go nuts (IMG:style_emoticons/default/excl.gif) (IMG:style_emoticons/default/tongue.gif)

[MTlot]

Just paid a deposit for my Sanyo system 3 today, didnt read about them in this forum.. Might have 2nd thots if I have read it earlier.. Well, I just have to keep my fingers crossed and watched them like a hawk when they do the installation. Else, I sure go nuts (IMG:style_emoticons/default/excl.gif) (IMG:style_emoticons/default/tongue.gif)

Just did my 2nd installation, overall experience was quite scary. My situation is roughly similar to yours, ordered my LG inverter then only found out their feedback from this forum. I personally took leave to supervise the trunking and piping installation, make sure they do according to your requirements. And then arrange for second installation on a weekend so that i'll be available too.

Personal opinion, those installation workmanship very rough, spoil my newly plastered wall and paint job. And them my painter keep complaining they anyhow fingerprint the wall. Overall the aircon is in working condition ( tested for only 0.5hrs). Will test longer either today or tomorrow.

[william]

Thanks for the infor. Looking for aircon for my unit too. I'll be avoiding them.

[pink_clover]

Just did my 2nd installation, overall experience was quite scary. My situation is roughly similar to yours, ordered my LG inverter then only found out their feedback from this forum. I personally took leave to supervise the trunking and piping installation, make sure they do according to your requirements. And then arrange for second installation on a weekend so that i'll be available too.

Personal opinion, those installation workmanship very rough, spoil my newly plastered wall and paint job. And them my painter keep complaining they anyhow fingerprint the wall. Overall the aircon is in working condition ( tested for only 0.5hrs). Will test longer either today or tomorrow.

This is really scary.. Now I got to take extra care to supervise them during the installation. They better don't spoil my plastered walls/ paints or false ceiling arh (IMG:style_emoticons/default/excl.gif)

[Soon]

This is really scary.. Now I got to take extra care to supervise them during the installation. They better don't spoil my plastered walls/ paints or false ceiling arh (IMG:style_emoticons/default/excl.gif)

Hi pink_clover,

You should b present to watch them do their work. My air-con is from them too, the machine is okay. But their service is not that good, I was there to look at them complete the work. I found a big hole on my wall that they made during the installation, if I did not question them, they really will go off and leave me with a big hole on my wall. In addition, you must decide and be firm where you want to place the modules in your room. Do understand what is the consideration on deciding how to locate their placement.

Do watch them carry the air-con and install the individual module. Mine there is a slight damage on the module when they are doing it. It did not cause any big problem, but if they cause big damage, you should sound off on the spot.

Generally, the people doing the work know what they are doing, but it is human nature to be lazy here n there. For your info, my air-con is already 7 years, it is still running well. For the saving compare to the other company's air-con, I felt it is worth it base on that time.

[MTlot]

This is really scary.. Now I got to take extra care to supervise them during the installation. They better don't spoil my plastered walls/ paints or false ceiling arh (IMG:style_emoticons/default/excl.gif)

I believe when you are there to supervise they won't do anything funny. (IMG:style_emoticons/default/biggrin.gif)