B*st T*ch Aircon @ Imm Options

[shercjw]

Hi all,

I have purchased my aircon for my new home from the stated aircon company and I can really say that the experience is a very TERRIBLE one.

We arranged for 2 seperate installation (as encouraged by the sales person). 1st installation is to install all the pipes first and 2nd one will be before we shift in. We had our 2nd part of installation done 3 days before we shifted in. We checked the aircon and the coolness and everything was okay.

On the very 1st night that we shifted in, me and my husband sleep through the night in SWEAT as the aircon will turn off by itself after 15mins.... throughtout the night we keep on turning on the aircon cos of this prob and also the aircon is totally not cool at all. the next day morning we tried to troubleshoot the aircon but unsuccessful. The air con is totally not cool... its just like fan..... we called the sales person and he say he is not in charge and ask me to call the HQ at AMK.

The technician came the next day and checked the aircon and said that actually there's NO gas.... and there's 2 reasons: either the installer forgot to input gas to our aircons or there's a leakage in the pipes. and the technician is unable to check if its a leakage as he did not bring along the equipment for testing leakage.

That very night we had a very cool and nice sleep and guess what... the next night we slept in sweat again. the next day which is sat, i called the HQ again and told them abt the problems and they say they have to arrange for the technician to come to check again and its already sat so we have to wait till mon / tues before the technician can come.... so super angry and i argued with the person to slot me in.. and i dont mind how late the person might come. On that night then technician came and remove the casing so as to check where is the leakage!!! and my new house now looks like its 20yrs old cos of the paint peeling!!!

and guess wad the technician told us that they are facing quite a lot of problems due to the bad workmanship of 1 of the technician who has just left.....

the next day i called the HQ and demand for them to pay for my painting for that part of the wall and they say they will get back to me...

its has been only abt 1mth and last week, there's water dripping from the casing.... call them to arrange the technician to come again and this time the SAME technician came and said that the water pipes are NOT connected properly!!!!!!! and he had to come back again tmr to removed all the pipes (in the MBR) and reinstall the pipes!!!!!

And the qns is WHY did he NOT notice it earlier on when he came to re-connect my gas pipe.... i did ask him to check thoroughly all the pipes to ensure that there's no prob.... he didnt even want to check the other 2 rooms aircon pipes to ensure that there's no prob... and we had to ask him to check before he agree to check for us.....

All these problems are giving us sooooo much problems.... our new paint peeled off and my new home look like 20yrs old.... no appts on sat and we had to take OFF so that they can check on weekdays..... all just because of their poor workmanship and irresponsibilities!!

My 2cents worth of advice..... DONT buy from them!!!!

I understand if we were down on our luck that we got the bad technician... but the after sales services also sucks..... based on the irresponsibilities of the technician who came twice.
and the technician is coming tmr to remove all the casing to check (after being asked) and my 2mth old home is gonna look like its very very old.......