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Aircon Servicing... Coolserve? After Service Warranty 90 Days?


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#1 shalom73

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Posted 07 December 2010 - 08:38 AM

Hi,

I am looking around for aircon servicing contractor, my friend introduce me to Coolserver. Has anyone use their service and any recommendation for aircon servicing contractor?


Cheers
Bernard
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#2 tuteee

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Posted 13 December 2010 - 03:32 PM

QUOTE (shalom73 @ Dec 7 2010, 08:38 AM) <{POST_SNAPBACK}>
Hi,

I am looking around for aircon servicing contractor, my friend introduce me to Coolserver. Has anyone use their service and any recommendation for aircon servicing contractor?


Cheers
Bernard


Not bad I used them before, lately i used another company, where I found the the pamphlets from my mailbox.
Guess what during the servicing, they screwup my compressor. And now I have to change the whole UNIT.

And when I spoke to their operational Manager and company directory, I thought they would charge me cheaper for new aircon, but their prices is more expensive then other company. Actually thought of reporting to case, but doesn't want to waste my time on them. But for sure Im going to blacklist them in my mind.
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#3 sreinfo

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Posted 20 December 2010 - 10:48 AM

QUOTE (tuteee @ Dec 13 2010, 03:32 PM) <{POST_SNAPBACK}>
Not bad I used them before, lately i used another company, where I found the the pamphlets from my mailbox.
Guess what during the servicing, they screwup my compressor. And now I have to change the whole UNIT.

And when I spoke to their operational Manager and company directory, I thought they would charge me cheaper for new aircon, but their prices is more expensive then other company. Actually thought of reporting to case, but doesn't want to waste my time on them. But for sure Im going to blacklist them in my mind.


what's this company name? for reference sake ... so we can be careful in future =)
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#4 martin1023

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Posted 21 December 2010 - 10:21 PM

I have used coolserve at least 4 times for the past 5 years and all I can say is they are professional, reliable and friendly with competitive charges. I believe many people engage their service as their schedule is quite tight. Normally have to wait 2-4 days for available slot.
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#5 edenstrauss

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Posted 21 December 2010 - 11:28 PM

Thanks for recommending coolserve. I'll call them up to hv a chat first becox my aircon is 15 yrs old & require servicing.

The last round somebody recommended me a chap who speaks only chinese & cantonese; he told me over the phone that if my compressor emits any forms of noise, then my compressor is already spoilt. He said the damage is already too severe to be repaired; and that was his verdict without even viewing my compressor or aircon... huh.gif

And he told me over the phone that it's best to get the entire aircon suite changed to a new set!!! I knew that this guy couldn't be trusted so the conversation ended there & then. My gutfeel tells me that he would damage my compressor for sure.

Edited by edenstrauss, 21 December 2010 - 11:30 PM.

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#6 Guest_cythialum_*

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Posted 09 March 2011 - 02:18 PM

Been using http://www.**spam**/servicing.html services Singapore for many years already so far no problem.
Never heard of coolserve before. How much do they charged for 4 units?
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#7 Funkyjazz

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Posted 20 March 2011 - 02:19 PM

I used coolserve before. They use my bathroom to wash the filter and the stain was very difficult to remove. I request them next time to use the basement carpark car washing bay to wash the filter. But they refuse and said only two options: 1. wash at my bathroom, 2. they took back to wash at their office which take a few days and they charge double.

With this poor service, I have replace them with another company who willing to wash at the car washing bay.
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#8 Topspin

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Posted 25 March 2011 - 03:07 AM

QUOTE (martin1023 @ Dec 21 2010, 10:21 PM) <{POST_SNAPBACK}>
I have used coolserve at least 4 times for the past 5 years and all I can say is they are professional, reliable and friendly with competitive charges. I believe many people engage their service as their schedule is quite tight. Normally have to wait 2-4 days for available slot.


Are their field technicians able to communicate in English?
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#9 alan26

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Posted 28 March 2011 - 06:06 PM

Not very happy with airconservicesg service. I make an appointment with them at 4.30pm. The person over the phone told me they would reach between 4.30pm to 5pm. i waited until 5.30pm also no one turn up. I had to call their office to check.

After they check with the aircon technician then they told me that they can only make it around 6plus to 7plus. wasted a few hours of my time. I hope they dun take their time until 8 plus then come. I would blacklist them if they delay again.
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#10 newsprite

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Posted 21 April 2011 - 03:14 PM

Havent used coolserve, but please do not use Tech-V aircon engineering ; expensive and when aircon not working abt a month after servicing, ask for $50 just to come take a look. claimed there isnt any warranty for 'adhoc' jobs. sigh.
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#11 homebuddy

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Posted 29 July 2014 - 01:21 PM

Do not, for any reason, use tech-v aircon. They are expensive to start with, will tell you that your aircon needs all kinds of part changes that will set you back several hundred dollars, and if you are unable to arrange someone to be at home for the last session of your contract, there will be no refunds or extensions. The scheduler said she will check availability for dates and called me back a whole week later by which time i really could not change my plans or make alternate arrangements for someone to be home, so my contract expired and i had to forfeit my last session. They also wrecked my unit while changing parts. I am looking elsewhere for my aircon servicing needs.
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#12 tuteee

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Posted 29 September 2014 - 02:52 PM

Hi Homebuddy,

 

I face the exact same problem with this company. I signed a year  contract with them, everytime they come, they mentioned certain things need to fix, and creating the fear that you must fix it. After they come and service, my aircon got more parts, and seems like part is damage faster.  And the cost is expensive. My experience is same as yours very bad. Im blacklisting them.  

 

Do not, for any reason, use tech-v aircon. They are expensive to start with, will tell you that your aircon needs all kinds of part changes that will set you back several hundred dollars, and if you are unable to arrange someone to be at home for the last session of your contract, there will be no refunds or extensions. The scheduler said she will check availability for dates and called me back a whole week later by which time i really could not change my plans or make alternate arrangements for someone to be home, so my contract expired and i had to forfeit my last session. They also wrecked my unit while changing parts. I am looking elsewhere for my aircon servicing needs.


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#13 accidentalgenius

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Posted 30 September 2014 - 02:17 PM

In the air-con industry, story telling is the norm. Same as the car workshop industry.


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#14 gemini

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Posted 13 October 2014 - 08:35 PM

I've blacklisted Genius Air-Conditioning at Ubi Road :angry2:.  The boss came down 5 times to fix my leaking issue and each time ended up with more problem and made me paid almost $700 with issue still unresolved.  Ended up I tried naturalcool and it's resolved within 1st attempt.


Edited by gemini, 15 October 2014 - 02:23 PM.

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#15 WordSmith

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Posted 19 November 2014 - 11:12 AM

How about Gain city? They seem big and professional


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#16 kamponggirl

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Posted 01 December 2015 - 04:29 PM

Hello all
 
i have been looking for reliable aircon servicing (cos eventually all is the same, i just want a company who can do the job and someone accountable for if something goes wrong)
 
So... i found this aircon.guru and my feedback

Pros-
- online platform. No need to talk so much. 
- fast. Aircon.guru admin respond in 24 hours with the confirmation based on my request date! 
- reasonable price (unless if u compare to those online offers or promotional coupons.. Then no need to fight)
- documents in ur account like receipt (best for me who rents a place and need to prove to my LL)
- they use reliable aircon servicers (well the one who came was ok. No complaint)

Cons
- repair is based on special request. They do booking for standard service like regular service and chemical wash (not overhaul) even additional like top up gas also to discuss with vendor when they come do the job.
- they dont have their own labour. They use other aircon vendors to do the job (hmm.. Same point like pro above)

Overall - good. Provided u dun have issue with your units. The admin said they can help if u need repair by getting their vendor to come down - thats out of their scope but they willing to assist.
 
Its definitely convenient for online ppl like us. 

Think they quite new. Dont see much comments in forums about them

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#17 qohsg001

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Posted 04 December 2015 - 09:50 AM

This aircon guru sounds interesting. anyone tried them? Wana hear more reviews before i book them... mine is due for cleaning soon.. 


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#18 BJTSG01

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Posted 18 December 2015 - 03:30 PM

Just to share, i have done my servicing with Aircon.guru, after discussing this with another user in a different forum. The website is user friendly and easy to navigate. all your booking info and request and schedule is in your account. Any changes you can live-chat with them or contact them. the Admin is pretty on the ball. But they do only standard stuff - regular cleaning, chemical wash and chemical overhaul. 

if you need repair, better to get someone else who can come and review. Altho Aircon.guru said they can help FOC, in terms of repair work they will just be the middle man to do the coordination. 


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#19 qohsg001

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Posted 05 January 2016 - 10:54 AM

Hey this aircon.guru not bad! soooo convenient. my helper just open the door to my apartment for them - come do the job and go. helper said v clean also haha


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#20 BennyT

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Posted 14 January 2016 - 12:13 PM

hi, do you guys know if the aircon.guru do yearly contracts?

jus moved into town.. got so many thigns to settle and soon it will be this 'quarterly aircon servicing' that my landlord has in the contracts. 

 

The rental contracts here can be such a pain... !!


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#21 qohsg001

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Posted 15 January 2016 - 02:23 PM

HI BennyT, i think so, you can check out their website.. or can call them 91494132


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