Jump to content
Find Professionals    Deals    Get Quotations   Portfolios

Leaderboard


Popular Content

Showing content with the highest reputation on 05/03/2017 in all areas

  1. 1 point
    Hi all, I seldom write bad reviews on anything, preferring to say nothing when i have nothing good to say. In this case, I've received such horrible serivce that I feel like i have to say something even though its going to be a long story. Its been a long time since i've come into T-Blog, but I used to update regularly on my T-blog Journey Home. Which i should really update again now that my home is quite lived in. So at the end of november, I went to a furniture shop at Jalan Besar that was owned by Lush. And there i bought two stools, (called Fortune Cookie Stools by a brand they carry called Matzform). Each stool was about 300 bucks, which I think most people can agree is not exactly cheap, but once in a while, we do indulge. The sales person, Dino, said he would try his best to deliver it before Christmas and said we would probably get it by then. The invoice wrote that delivery would be in 4 to 6 weeks. 1 week before Christmas, nobody has called, so i call to inquire when i would see the stools. They said oh, its not gonna arrive before Christmas, but it would be in by 15th January. Definitely before Chinese New Year. I said okay, do you promise by 15th Jan I will see the stools? They say yes, for sure. I tell them to please keep me updated if there the stools come earlier or there will be more delays. They said, yes, we will. Fast forward to Jan. I call around 15th Jan to ask, where my stools are. Again, no apology or anything for not calling me, just a "Oh, its delayed. But definitely before Chinese New Year you will get those stools." At this point, I'm getting frustrated. Nobody has called to tell me of delays, every step of the way, I've had to call and ask, nobody at Lush has taken any initiative to call me to inform me of delays. In fact, apologies for the repeated delays were also not forthcoming. All I kept hearing was, delay in shipping. So, 2 weeks before Chinese New Year, I am in full Panic Mode. I call and ask, where are the stools, I have guests coming during CNY, and the extra seating would really be important. The person calls me back after a day or so to say, we can deliver those stools tomorrow. I say fantastic, and i arrange for delivery. Day of delivery, my mother in law is at home waiting for it, as they are delivering during office hours. The stools come, and my MIL calls me saying "Its all scratched and there are dents." I talk to the delivery people who tell me, "You mean you dont know? these are the show room pieces, your new ones are in bad condition, so we cannot send you your new ones, we lend you the showroom ones for CNY." Since I had no idea of this arrangement, I called the office to ask what was going on. The office also expressed no surprise that i didnt know i was getting showroom pieces, which made me suspect they were hoping i wouldnt realise. They then said that my stools were still in shipping, and that they would be in Singapore 27th Jan but they were afraid it would be too short a time to ensure delivery so they decided not to risk it. At this point, i was getting really mad. First I had to call myself to find out where my stools were, secondly nobody told me they were sending me showroom pieces until it arrived at my door, and they followed this up by giving me different stories. Delivery guy says new stools arrived but in bad condition, office says they are not in Singapore yet. The office people then tell me i should be MORE UNDERSTANDING. As its CNY and these stools are called Fortune Cookie stools so they are very popular. But i ordered them in NOVEMBER. its not like i ordered in Jan right? All the while, they were completely unapologetic about it until i called a customer service officer to complain. When they delayed it the second round, I asked them to compensate me for the delay and they offered me $50 vouchers at their store. This time, after i REPEATEDLY said that they should compensate me, they said okay how about 88 dollars of vouchers. To which I said I would not be purchasing anything from them again, so i would have no use of vouchers. So after many tos and fros, they said 88 dollars in cash. Fine. And they said they would TRY to send my stools before CNY as I wanted to have new stools and not old ones for CNY. When i asked what would happen if they could not send me new stools before CNY? They said then they will refund me and take back the show room pieces. Take it or leave it. No compensation. This was basically the attitude they took throughout the entire episode. In the end i got so frustrated i said just take your stools back and refund me, forget compensation. And they did. But the entire episode has left a sour taste in my mouth and I will never buy anything from them again. Thanks for reading.
  2. 1 point
  3. 1 point
    @Yune Ki My current choice is WY1244D. But I will only finalise it after seeing the 3D drawings. Sorry, seems not much of a help yet. :x
  4. 1 point
    its been 6 years for me..... hahahaha..... you bought another new flat or condo?
  5. 1 point
    yafen.sg price and quality are good.
  6. 1 point
    Locally, you can check out yafen.sg for cheap and good LED lights with 1 year warranty and $10 installation. If you don't mind the hassle and risk, you can check out Taobao and JB.
  7. 1 point
    Can get Andy's contact (Home Aluminium) thru : https://www.facebook.com/homealuminiummetalworks Just shared my experience in engaging Home Aluminium services: My mum wanted to install a new casement window at her 20 years old flat balcony. There was an old window grilles [cemented] in-place at the balcony. My mum plan to retain the old grilles (if possible) I have contacted 2 x Window contractors (1 of them is Andy). First contractor gave the quotation just for casement window and said can remove the old window grilles and install back (But did not highlights any possible dents or damages during knocking off the cements). I have contacted Andy on 12 Sep 2016 (Hari Raya PH) around 3pm, he came over around 6pm. Andy told my mum : "Auntie, your old grilles cannot install back because it is cemented and he can't promised his workers won't damaged the old grilles when removing." --- Although this sentence incurred more cost by changing new grilles BUT Andy gave his honest assessment. Then Andy quoted us a price for both (New casement window + New basic Window Grilles) with only $200 more than the First Contractor's quotation(includes re-install back old grilles). The balcony window width (left to right) is around 3m. In my thoughts, i do feel the pricing in this window industry (for same designs types) are competitive in SG. What consumers want are reliable, good workmanship and good service type of contractors. In our conversations, Andy shared with us some of his experiences and how to do basic maintenance for casement windows etc and he also mentioned that just need ard 2 hours to remove old grilles + install up both new grilles and casement windows and told my mum to "Fang Xin"(rest assured) on his workers' workmanship. So we signed up with Andy's Home Aluminium (And at that point, i just hope that the key stuffs mentioned in the conversation will fulfill) 8 days later on 20 Sep, the Home Aluminium 2 men team came at 2.15pm and completed all required works (including disposing the old grilles and clearing up) by 4.30pm. No complaints. All done up as promised! And my mum has a small request to replace 1 of the small hinges on a kitchen cupboard and the men did the hinge replacement in a few min without any fuss . Which is why all these led me to share this positive experience with the required details over here.
This leaderboard is set to Singapore/GMT+08:00
  • advertisement_alt
  • advertisement_alt
  • advertisement_alt
Aura Sink download renotalk renovation guide


×