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I am quite familiar with SCT process. Some advice:- - Be precise. Sue the right contracting party. Check the quotation, invoice etc. For businesses & companies, you can do a free ACRA search. - Be clear. Know exactly what you want: refund or reduction in price. Don't go with only a vague idea. Nobody is not going to help you and you will end up confused. - Be concise. Limit your case to no more than 2 pages and go straight to the point. Don't tell a super long grandmother story because the mediator or registrar is going to switch off after you go on and on. Forget about the irrelevant irritating other things that have no impact on the actual issue at hand. No point telling about how you waited 3 hours for him, how he dirtied your floor, how you could have got cheaper elsewhere... Go straight to the point. He promised, you paid, he did not deliver. - Be prepared. Verbal evidence is quite useless before the SCT. You said, he said: who is the Registrar going to believe? Try to get documentary evidence: quotation, contract, photographs, SMS, whatsapp. - Be realistic and practical. At the end of the day, be prepared to compromise a little. You may not be able to get back 100% of what you paid. Just accept it and move on. Treat it as lesson learnt or just bad luck. My last SCT experience was posted here. I actually tried to talk nicely to the shop & supplier were so arrogant that I simply had to teach them a lesson. I offered a very reasonable solution to them but they came back with a ridiculous offer that left me with no choice. Still, I would urge all of you try to resolve disputes amicably if possible before proceeding to SCT.