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Local Tour Group Camps Out At Travel Agency Over Dispute

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http://www.channelnewsasia.com/stories/singaporelocalnews/view/1140066/1/.html

SINGAPORE: A group of tourists were bound for Shanghai but found themselves at the travel agency.

The group of ten tourists said they were expecting an agency staff to meet them at the airport, and provide information about their hotel and trip arrangements. However, no one showed up.

One of the tourists, Charlotte Lee, said: "The whole team waited for him for about two hours. And then he miraculously picked up our call at around 10:10. His first response was, 'Why aren't you on the plane?' How can we get on the plane when we don't have any details at all? Like, are we going to be stranded in China? I think that was the biggest concern we had."

They said they were told to board the plane at 11am and that trip details would be sent to them via SMS. But they decided not to, and came to the travel agency for answers.

Police arrived at the scene shortly after noon and asked the group to move their bags away from the agency's front door.

The agency then proposed an afternoon flight to Shanghai, which the group did not take up.

Jonathan Tan, Manager of SA Tours, said: "We arranged for a staff to be at the airport to assist. He would not affect the trip at all, actually. Because our staff was not there to help, the group totally lost confidence in the company, and abandoned the tour by their own choice."

After a five-hour wait outside the agency, the group left. The group said it is planning further action.

-CNA/ac

 

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http://www.channelnewsasia.com/stories/singaporelocalnews/view/1140266/1/.html

10 tourists file complaint against SA Tours with CASE

SINGAPORE: A group of ten tourists have filed a complaint against SA Tours with consumer watchdog, CASE.

They were bound for Shanghai on Sunday, but failed to board their flight after a representative from the tour agency did not show up at the airport to provide information on hotel and trip arrangements.

The affected customers turned up at the CASE office on Monday morning at 10am, hoping to get a refund of S$800.

Responding to Channel NewsAsia, SA Tours said the representative who was to meet the group is a third-party contractor who provides check-in services for tour agencies.

SA Tours said he was not feeling well and had dozed off after taking some medicine. His handphone was also switched off, which caused the mix-up.

According to CASE, SA Tours received eight complaints two years ago, and one last year - and the complaint from the Shanghai group would be its first this year.

This is also the first complaint received by CASE over a cancelled holiday, due to an agency's representative failing to show up at the airport.

Seah Seng Choon, Executive Director of CASE, said: "From what we've gathered so far, we believe there's a lack of service. The staff who is supposed to brief the consumers before the tour starts was absent on that morning. And the consumers were uncertain as to whether to proceed with the tour or not."

-CNA/ac

 

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Seem like SA still the same.

Many yr back, I book a Tibet tour with them.

In the end, their China tour counter part didn't show up at Tibet airport. We waited for 2 hrs.

Luckily, one uncle from the tour has the Cheng Du day tour - tour guide HP #. Who help us to contact the Tibet tour company boss.

The tibet tour boss told us, to go to the hotel ourselves. Then he will ask his local tour guide to pay us the taxi money. When the uncle ask for the taxi refund from the local tour guide, she kind of reluctant to pay back the money to the uncle and say boss never say. Uncle insist her to call her boss and ask.

The boss never say sorry.

U know what reason he give, car break down.

U believe?

When we do booking at SA Singapore office. The SA staff told us. If anything happen, DON't CALL SA. Call the local tour guide. As SA only sell the package.

He say

U call me, I also cannot do anything. SO.. call tour company from China.

After which, 1st and last booking with SA.

 

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