Mistral Wall Fan Poor Service During Warranty Period

[prism 0]

This is a post to air my unhappiness with Mistral. I have a Mistral wall fan, within warranty (less than 1 year) and the pull cord spring malfunctioned (unable to change oscillation mode). Hence I called in to ask for servicing. Then I was told even though it is under warranty, they will charge a transport fee of $15 to fix it. Alternatively, I have to TAKE DOWN THE WALL FAN and bring it to their service center to fix it. What nonsense! How can one sell wall/ceiling mounted electrical items and NOT have free servicing onsite DURING WARRANTY PERIOD?

Mistral: "But our contractor is expensive."

Me: "That is your business problem, not customer's problem! Forget it, don't fix it. Won't buy anything from Mistral again. Bye"

[yoongf 11]

I don't think u will find any brand of wall fan that offers on site servicing.