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ju5t4fun

My Bad Experience With My Em Renovation

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I sent my request for free quote here and one of the many contractor that called me was ** Consultancy Pte Ltd

I awarded my renovation contract to ** Consultancy Pte Ltd on the 10/9/2013 and the renovation officially started on the 5/11/2013 which scheduled to complete by 3/12/2103. However, the works were delay, rushed and finally all the works were done a day before Chinese New Year Eve which is 29/2/2013.

When I inspected my house, I can't believe my eye. The cooker was placed beside one of the Kitchen cabinet, some of the laminated cabinets or desk top are scratched, doors are wrap and the internal of the cabinets are full of scratches, dirty marks and holes. All the windows grills are poorly power coated and some even not coated at all. I immediately message my ID which is spending his CNY in KL and he promised to look into it after CNY.

Since, their contractors spend long CNY leaves, I have no choice but wait for them to rectify or touch up after 10/2/2013. However, the touch up and rectification works went on very slow and it still have no complete till today. The kitchen cabinet was modify in order to shift the cooker hob to the center in which they just cut a hole in between to let it sit through. The works were very sloppy and uneven. I protested and refuse to accept but the problem didn't stop here. The top cabinet doors are all uneven, wrap and can't even close properly. The carpenter tried to salvage their modify but it becoming worst. Now, the cabinet is tilt inside and unbalance.

I spoken and threaten them but the results were still the same. I think they don't care at all. My ID is willing to help but he has limited power to direct or control their sub-con. So, I told my ID that I have no choice but to complain to CASE and take legal actions. Since they are CASE Trust Accredited, I thought I can get CASE Trust to help to mediate and I was shocked. They are not CASE Trust Accredited at all. I pay them more than other contractor because I thought they are CASE Trust Accredited and should have better quality. Then I became to check their other claims, they stated BCA registered but when I check with BCA, they are not. I have seem made a report at CASE Trust and police which they assure me that they are investigating on this matter. Case have write on my behalf to claim against them and should they refuse to compensate me, then I will go to SCT.

Now, my ID is trying to get other carpenter to redo a new cabinet and finish repair and touch up at his cost. I pity the ID which is on commission.

How can I post some pictures to share?

 

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I sent my request for free quote here and one of the many contractor that called me was ** Consultancy Pte Ltd

I awarded my renovation contract to ** Consultancy Pte Ltd on the 10/9/2013 and the renovation officially started on the 5/11/2013 which scheduled to complete by 3/12/2103. However, the works were delay, rushed and finally all the works were done a day before Chinese New Year Eve which is 29/2/2013.

When I inspected my house, I can't believe my eye. The cooker was placed beside one of the Kitchen cabinet, some of the laminated cabinets or desk top are scratched, doors are wrap and the internal of the cabinets are full of scratches, dirty marks and holes. All the windows grills are poorly power coated and some even not coated at all. I immediately message my ID which is spending his CNY in KL and he promised to look into it after CNY.

Since, their contractors spend long CNY leaves, I have no choice but wait for them to rectify or touch up after 10/2/2013. However, the touch up and rectification works went on very slow and it still have no complete till today. The kitchen cabinet was modify in order to shift the cooker hob to the center in which they just cut a hole in between to let it sit through. The works were very sloppy and uneven. I protested and refuse to accept but the problem didn't stop here. The top cabinet doors are all uneven, wrap and can't even close properly. The carpenter tried to salvage their modify but it becoming worst. Now, the cabinet is tilt inside and unbalance.

I spoken and threaten them but the results were still the same. I think they don't care at all. My ID is willing to help but he has limited power to direct or control their sub-con. So, I told my ID that I have no choice but to complain to CASE and take legal actions. Since they are CASE Trust Accredited, I thought I can get CASE Trust to help to mediate and I was shocked. They are not CASE Trust Accredited at all. I pay them more than other contractor because I thought they are CASE Trust Accredited and should have better quality. Then I became to check their other claims, they stated BCA registered but when I check with BCA, they are not. I have seem made a report at CASE Trust and police which they assure me that they are investigating on this matter. Case have write on my behalf to claim against them and should they refuse to compensate me, then I will go to SCT.

Now, my ID is trying to get other carpenter to redo a new cabinet and finish repair and touch up at his cost. I pity the ID which is on commission.

How can I post some pictures to share?

http://www.renotalk.com/forum/topic/60248-guide-to-upload-photos/

Hope this helps.

 

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Sorry to hear what happen.

Nowadays the market is full of these bad contractors.

I remember this company always shown up in Expo one of the forum-er is using them.

I rem they should be under Radac and etc...

Edited by Songz
 

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This is my agreement clearly stated they are Case Trust and RADAC accredited and BCA registered contractor.

OH MY FREAKING.....

I was looking for someone in the same plight as me.

I searched forum for CASE (hoping to see if anyone tried that avenue and what's the outcome).

Then I read your post and saw ** Consultancy ... which didn't ring a bell.

Then upon scrolling down .... lo n behold .... i see the company letterhead.

Sheesh.... SAME bloody co!!!!

 

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CASE with just try to mediate but I need to bring up to CASE TRUST attention so that they take action to stop them from using their decal to mislead consumers and make false claim. I prepare to contest them in SCT for damages and losses.

My lawyer stated that if they will put CASE Trust decal, then they must fulfill CASE TRUST standard regardless whether they are accredited. Since they mislead me and I paid then 20-30% higher than contractors quote, I am going to contest for such damage.

The reason I posted here is to alert those who intend to reno their home to beware of this group.

I posting same of the pictures to show their workmanship later.

 

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Here is the photo of the cooker hob that are installed next to the cabinet. When I told my ID about the design flaw, he said to me that he will paste a glass on the cabinet wall and suggest I use my wok on the left side. He further said that most people cooked on the left side. Haha, what a joke. Then my wife on the fire, the edge of the door melted and I told him that I will report it to SCDF. After my insistence, then he agreed to modify my cabinet and my nightmare started.

Cooker next to Cabinet

Edited by ju5t4fun
 

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Here is the photo of the cooker hob that are installed next to the cabinet. When I told my ID about the design flaw, he said to me that he will paste a glass on the cabinet wall and suggest I use my wok on the left side. He further said that most people cooked on the left side. Haha, what a joke. Then my wife on the fire, the edge of the door melted and I told him that I will report it to SCDF. After my insistence, then he agreed to modify my cabinet and my nightmare started.

Can I ask? In the first place before the pen & paper sign, did they proposed to you how the overall lay out is? Did you tell them what you want? Or they just place whatever item anywhere they like without asking you?

There's always two sides of a story. So elaborate more will let readers have a clearer picture.

Why I ask this is because if they were to tell you this in the first place and you reject, they wouldn't place it this way...... IMHO

 

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Here is the photo of the cooker hob that are installed next to the cabinet. When I told my ID about the design flaw, he said to me that he will paste a glass on the cabinet wall and suggest I use my wok on the left side. He further said that most people cooked on the left side. Haha, what a joke. Then my wife on the fire, the edge of the door melted and I told him that I will report it to SCDF. After my insistence, then he agreed to modify my cabinet and my nightmare started.

Obviously any competent contractor or ID would not design or allow such a placement for the cooker hob. I mean seriously anyone with common sense would know better than to put the hob next to the cabinet.

 
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Further to what sforshor said, I am wondering why you noticed the position of the cooker hob only after the whole kitchen was completed. In all renovation works, the layout of the kitchen would have been shown to you for approval, complete with dimensions. And you should have gone to site regularly, so that you can spot things when they start to go wrong, before it is too late. Since you have an ID, this would almost certainly have been done. And part of the ID's job is also to supervise.

I am curious what went wrong. Was it the ID or contractor's fault?

How much have you paid the contractor?

 

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Sky creation is 1 of the big company that I know of.... Went to the showroom and the lady showed me everything from the living room to the kitchen. The lady is proud that all their cabinets are using Blum system, which back then I knew nothing about the brand....

 

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Further to what sforshor said, I am wondering why you noticed the position of the cooker hob only after the whole kitchen was completed. In all renovation works, the layout of the kitchen would have been shown to you for approval, complete with dimensions. And you should have gone to site regularly, so that you can spot things when they start to go wrong, before it is too late. Since you have an ID, this would almost certainly have been done. And part of the ID's job is also to supervise.

I am curious what went wrong. Was it the ID or contractor's fault?

How much have you paid the contractor?

We are all in here to learn and to share. After all, no offense to the TS, I think your incident can be avoided if things were to compromise earlier but it seems something went wrong in between.

Like I said, the ID place this items together is not right in the first place, but you should let him/her know also in the beginning. So I think for this case, something is not revealed . IMHO

 

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Yes, I given them what I want and they come back with the layout. However, when the carpenter and ID came to take measure, they discover the fridge to to big to put at that area and thus need to change the layout. The ID and the carpenter assure me that they are experience to do the new layout since I leaving overseas the next days.

The fridge was shifted and the cabinet beside is to cover the sewage piping. When I return back, I was shock to see the layout and was communicating with the ID about the layout. Initially he proposed to fix a glass panel on the side of the cabinet and send his contractor down first. As I was not convince and keep insisting that he redo the cabinet, then I realize that the company want him to paid and he trying to avoid the cost. Eventually, due to the melt down of the oder, he agreed to bear the cost and send his carpenter down to modify the cabinets.

If i have signed the layout plan which I never see it, then obviously, they will not redo it at their cost. Here are some photos what they have redo. The upper big, they came today to take measure and will assigned to another new carpenter because the current contractor quality is very poor (door wrap, dented...etc)

DSC 3373 1000

DSC 3374 1000

DSC 3375 1000

DSC 3378 1000

The biggest cost is caserstone top. So, instead of making a whole place, the cut the one one and made another smaller piece. I rejected the top and they claim that caserstone can’t produce a whole piece. I asked them to get a letter from caserstone to prove what he said and I still waiting.
When I told the ID Manager about scratches marks (please see below picture), he keep insist shinning lamination will scratch. I told his off and asked his to leave if he isn’t sincere to solve the problem.

DSC 3377 1000

Yes, they are big. I was impress by what they said, CASE Trust Accredited, RADAC, BCA, SME.....and also know many are having problem with renovation. That is why I chosen them despite they charge higher. I didn’t know that we can check the list of accredited and when I approached CAS Trust, I realized that they wasn’t accredited. Well, this is completely mislead.
I posted here just to alert anyone who may be impress by them and ask them to consider before awarded them their contract. If they think it fine, then go ahead.
Edited by ju5t4fun
 

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