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Yes. I made the mistake of contacting VIMBOX before realising there are substantial negative feedback online.

The calls to VIMBOX's publicised contact no. often went unanswered. When it was finally attended to,  a male staff at the end of the line was totally impatient, rude and inexperienced in providing relevant info/advice required in response to the move query. The best was after some miscommunication from the staff, he could even blame me for causing it and telling me to "go find other movers" before slamming down phone. In essence, their call service comprised of answering the phone (after repeated calls) and abruptly ending it midway according to their whim /preference.

Well, I did contact 3 other moving services and NONE displayed any attitude or outcome remotely similar to that from VIMBOX staff. If VIMBOX couldn't even manage frontline calls professionally and had to react in such juvenile manner, I doubt the service standards of its movers and/or personnel would be any better.  

And yes, I am glad the staff's outburst offered a glimpse into their service delivery.

 

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I had very bad experience with them too. I took leave on Monday for their site survey. They never turn up. Next day I called, Michael picked up and confidently said my name is not in their to do list for yesterday. I arranged for another meeting today at 8pm. I rushed from my work to meet up with them. As my confident level is low I called Michael he picked up my call but kept quiet. Despite of my 3 more calls and an sms I heard nothing from them and truly enough they never treat us professionally. I just wonder what will happen should I engage them on my moving day??? As they never learn their lesson we should boycott them. I have no problem arranging appointments with ECS, KNT and Shalom. Can we report this to CASE?

 
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Just a note to the forum reader, this post is not meant to bash VIMBOX. The intention of this post is to warn all the other house movers in Singapore that you can’t just abandon your clients without any contingency plans. I'm not in the house moving industry, but I can think of contingency plans such as:

  1. Replacement – Have a plan in place to find a replacement truck immediately (rent or borrow) should unforeseen events happen.
  2. Partner with other house movers - Work with other house movers and support each other during emergency event. For example, pass the unfulfilled job to another house mover who has excess capability.

I believe there could be other solutions. But, simply abandon the clients is not a solution and is not acceptable. I think any house movers compromising on that is not fit to be in the industry, period!

 
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Looking for house moving service in Singapore? VIMBOX is not your trusted house movers. Our happy event turned into a nightmare. Here is an honest and genuine VIMBOX movers’ review.

We engaged VIMBOX moving service on 29 August. There were numerous email, text messages and phone confirmation; I received the last confirmation again from them in the evening before the day of scheduled move.

We were so excited about the move, by 10am on 29 August, we were all ready waiting for the VIMBOX mover to arrive. They did not turn up as scheduled, I had to call to ask and the person who received my call seemed surprised about the hiccup. Minutes later, another person called and he claimed that he could not get in touch with the team supervisor, but promised to find out what went wrong. Some 20 minutes later, I received 2 photos of a lightly damaged truck. The head light was smashed and the bumper was dent. There was no phone call from him, just the photos. We called to ask for more details. He said the truck was involved in an accident and could not come to our service. And he claimed that they had to report to police. Looking at the minor accident, I couldn’t comprehend the need to report police. As a matter of fact, police will not entertain such road accident unless someone was injured. When I pressed for the location of the accident and the handphone of the team supervisor, I was tactfully denied. That’s when I sensed something was not right. However, I thought a house mover running a business in Singapore will not deceive their customer, we requested for alternatives; he offered a later moving at 2 pm, which we accepted.

By the time drew near, no call, confirmation or update from VIMBOX. Our constant calls seemed to irritate him. We were told to wait another 10 minutes while he looked for solution. 10 minutes passed and he sms that he would call us in 30 minutes. After which, we had not heard from VIMBOX since. We felt we were left to bleed to death with 60 boxes and furniture lying around the house.

By 3pm, we concluded VIMBOX has decided to abandon us. We frantically called many other movers, most turned us down as it was a last minute job, even next day service was not possible. Fortunately, with a help of a friend, we found her regular mover who agreed to help us move. That was almost 5pm in the evening, the team just finished their 2 house moving jobs earlier. We were very appreciative that they agreed to work overtime for us. Furthermore, we paid only $30 more than what VIMBOX quoted despite the last minute arrangement. They finished the moving job at 8.30pm.

VIMBOX accepted a business order from us but fail to deliver without offering remedy can only tell you something about them; VIMBOX is unprofessional, irresponsible, and maybe very inexperienced in the business. Even if the road accident was ‘genuine’, it was obvious that VIMBOX did not have any contingency plans in place to offer alternative solution to their client. To run a house moving business, you expect unforeseen events such as truck breakdown, road accident, staffs report sick…etc. If the road accident was ‘fake’, you’ll see clearly the business ethical values of VIMBOX.

The truth of the matter was that, in this whole house moving saga, there were no offers of replacement, no help, no apologies from VIMBOX. Do you want to put your stressful house moving service in the hands of VIMBOX. Think twice!

Edited by zaza88
 
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