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Opennet woes....
Hit a road block for an otherwise pretty smooth reno journey thus far. Opennet, the company installing fibre cavble is making me pull out my hair. This is the story so far....

It all started one beautiful Friday morning (3 June), the sky was blue, the birds were chirping, and I was on leave and at the PC show...haha, ok, I'll cut the nedtime story mode. Anyway, I decided to sign up with Viewqwest for their fibre broadband plan. While I was there, they arranged for Opennet to go to my place to install the termination box (my devt is fibre-ready but the previous owner decided not to have the place wired up). They gave me a date of 9 Jun morning and I was elated as I had heard horror stories of people having to wait 3-4 weeks for their appointment. (Like the start of a horror movie, I did not realise what was to come...)

I arranged for my ID to go down on 9 June morning to wait for the opennet guys to fix the termination box. My ID told me he will be there from 10am onwards. At 9.15am, the Opennet guys called to tell me that they were at my place and wanted to be let in. I told him that my ID was only going to be there at 10am but if they could just wait awhile, I would get my ID to rush down. They refused to wait and kicked up a fuss about how they had another appt at 10am. They added that as my place was being renovated, they couldn't do any installation at all. They then told me to call the Opennet hotline to arrange for another appt. When I called the Opennet hotline, they directed me to ViewQwest who had made the arrangements in the first place. So I called ViewQwest. When I told the customer support officer, Sarinah, of the issue,  she initially told me that I had to pay $150 coz I was cancelling the appointment and re-scheduling. When I told her that I was not cancelling but that the opennet installers refused to wait for my ID, she checked her system and said that my appt was from 9am-10.45am, so the opennet guys should wait. She told me that she will fix things and call me back. True to her word, she got Opennet to call my ID to arrange another appt the very next day 10 June at 10am. So kudos to Sarinah who settled things for a very agitated me.

But the saga is not over. On 10 June, my ID was waiting for them and when the Opennet guys did not turn up, he called the hotline who said that there was no appointment logged in their system. ARGH! So a new appt was made for yesterday 14 June at 3pm.

My ID was there at 3pm and the Opennet guys came at 4.30pm.  When they came, they said they could not do any installation as there was no hole from the corridor fibre point to my door. See the illustration in the pic below which my ID sent to me.

http://IMG-20160614-WA0001_zpswd8y8wea.jpg

So now, I or my accurately, my ID has to go to the MC of the development to get permission to open up the two holes, then get yet another appt with Opennet to come and install the fibre. 

So, for all you guys with the termination point already installed, you are very lucky. For those who have not got it installed yet, if you are in HDB, shouldn't be an issue as they will just put trunking from the corridor fibre point to your home. For tose who live in condo, check with your MC before the opennet guys come and have everything all prepared this is because, as they opennet guys told my ID, "[they] just lay cables". 

Sorry for the long post (well, rant actually)....

 

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And..... The carpentry has started. Yay! So there was a whole load of stuff which they brought over on Monday. And today they started installing the cupboards and platform in the kitchen, master bedroom and living room. Finally, major activity again. (All photos from my ID.) 

This is the stuff being unloaded on Monday. 

http://IMG-20160620-WA0000_zpsqyb7fi14.jpg

This is my living room platform being assembled. 

http://IMG-20160621-WA0002_zpssp8rb8po.jpg

This is my master bedroom platform being assembled. 

http://IMG-20160621-WA0000_zps1bosvtpk.jpg

And my kitchen cabinets are going up too. 

http://Screenshot_2016-06-21-21-13-32_zpstlink3

Edited by JohnJohn
 

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@JohnJohn Yes, I had issues with OpenNet (Netlink trust) over the schedule as well. Arranged for timeslot between 9am to 1045am. Receive a text that they will be coming at 10am for the installation, and replied to them that my ID will be there on my behalf. They start bombarding my phone since 9:50am and ultimately one of them by the name of John, in a very rude tone and threaten to go off. Luckily my ID has arrived 10 mins later. 

I did lodge a complaint to OpenNet after that. :angry: 

 

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@huiamos Yah lor. The installer on the line was extremely rude. Refused to compromise or even work with me to see what can be done. I was really incensed. I will wait until they finish the final installation before complaining. 

 

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My feature wall was installed today. It is white but it wil be painted to a dark grey. 

This is the view when you come in the main door. 

http://IMG-20160622-WA0001_zpsmpzu4wra.jpg

And this is the view from the sofa area. The blank space to the right will be where my TV will be. 

http://IMG-20160622-WA0003_zpsz5imodko.jpg

 

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Can't wait to see the finished place! So far, loving the colour scheme and bathroom design most. Good luck with the reno!

Could you pls PM price of the mattress? Looking for one! Thanks!

 

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9 hours ago, bykaraanne said:

Already looks good in white! 

Thanks bykaranne. I wouldn't have minded the white. It was my ID that convinced me to do it in dark colours. We'll see it when they paint it, if I don't like it, I'll ask him to repaint haha. 

 

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7 hours ago, trcd said:

Can't wait to see the finished place! So far, loving the colour scheme and bathroom design most. Good luck with the reno!

Could you pls PM price of the mattress? Looking for one! Thanks!

Thanks trcd. I love the bathroom also. The MBR bathroom was the first 3d picture he sent and that was it. I trusted his design style after that. I'll pm you the price of the mattress. 

 

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