Hi All,
I had a very bad experience with them. I was really naive to think that such a high end id firm would be able to deliver fantastic service since you are paying a premium for their services.I thought that it was more convenient to deal with them since they are like a one stop shop from curtains, furnitures etc hence saving you time and effort to shop around. For your info, you have to pay an id fee on top of your reno cost. Not only it took them more than 3 months to do a simple renovation for my 2 bedroom apartment but you need lots of patience since they will come up with a lot of lame excuses why they are unable to meet the expected completion date. I moved into my apartment after three whole months of waiting and realized the curtains and blinds weren't ready, the lights were still incomplete etc. My condo is one of those few with full glass windows so I had to make do with cardboard pasted on my bedroom windows and bathrooms . Till today, I have not received the furniture and carpets I've paid for since June and mind you, they weren't cheap either. I terribly regret paying so much money engaging them and wasting my effort chasing them for every little thing.
I'm actually considering to engage a lawyer or report to CASE since I've made all the payments in full. Can someone please advise me what to do?
