I have the same problem as Micdavey. My GERMAN leather sofa from Species is peeling after only 1.5yo. It started having hair line crack abt 1 year after we bought it. Now its so cracked that I felt so heartache paying $3K for it.
I have spoke to a few other furniture shops and all says that real leather will crack over time but DEFINITELY will not peel. That's the case for my previous set of sofa. It cracked after we use it for about 6-7years but never did I see it peeling off.
I have emailed them the condition of the sofa and hope that I can resolve this issue with them soon.
I encountered exactly the same problem, german leather L-shape sofa + coffee table, around $3.6K (very X, now only i realised), peeling off after less than 2yrs. I called the service centre, Ms Ching, kept pestering them to get free upholstery. Finally i got it but after paying a few hundreds for transportation and labour cost (couldn't out talk the boss, sigh!). The process took 2 months of dingdonging on cost, collection & delivery dates and many more phone calls to press for delivery, very painful. Anyway, it was delivered few days ago, all done up brand new with thicker material (according to the boss it is of better quality, i wish i can trust him again...). Hopefully, it can last for at least 3 yrs or if i'm lucky, may be 5 yrs .... I don't want to have anything to do with them anymore. Species is a definite a NO, NO.
Species Home Furnishings
in Home Furnishings
Posted · Edited by Fedup99
I encountered exactly the same problem, german leather L-shape sofa + coffee table, around $3.6K (very X, now only i realised), peeling off after less than 2yrs. I called the service centre, Ms Ching, kept pestering them to get free upholstery. Finally i got it but after paying a few hundreds for transportation and labour cost (couldn't out talk the boss, sigh!). The process took 2 months of dingdonging on cost, collection & delivery dates and many more phone calls to press for delivery, very painful. Anyway, it was delivered few days ago, all done up brand new with thicker material (according to the boss it is of better quality, i wish i can trust him again...). Hopefully, it can last for at least 3 yrs or if i'm lucky, may be 5 yrs .... I don't want to have anything to do with them anymore. Species is a definite a NO, NO.