Spanky

I would like to add that all this misunderstand could have been resolved if someone from your company had decided to call us for a meeting as well and to sit down to talk things out with your consultant, client and the boss directly to get a clear picture. We did not receive any invitation as such from your company. Is this professionalism? Your just trust words of your consultant? Secondly, all amendments made by us (clients) were verbal agreements made with Kenneth in person and they were to be added to the contract without any increase in price. Unfortunately after meeting him after several weeks our concerns were never address down in writing. Again as your company is not aware Kenneth and we agreed that we will help him write down our concerns as he has no time to do so as he was complaining he had several projects going on at the same time (we did this out our good will). Again sorry to disappoint your good self, your company had the right to reject our concerns or for that matter call us in for a meeting. Again nothing like that was ever initiated by your company. Thirdly, as I can see you have made an effort to defend your views which I believe could have been done by writing an apology email to us in privacy rather than wasting all this time by not replying to our email. Now you had to waste all this time writing it here. Again I question whether this is professionalism. Lastly, I am, going with another contractor whom has agreed to my concerns and is willing to work with me. All Urban Design had to do was to initiate communication then lose this entire job. I also hope you can employ people who can keep to their verbal words and then translate that to writing so the client knows what they are paying for. That is what is called professionalism.

Dont work with them. I already had a fall out with them. Read my individual post to know y

big mistake. contract wordings are not precise they may not comply later.

I had a very bad experience with Urban Design simply because they employed a young consultant called Kenneth Ang. He gave me prices which were reasonable and value for money. We (my wife and I) even went to the process of selecting tiles and were waiting for the contract to be finalized after a few touch ups to the contract. A few days later and wasting roughly 2 months of our time Kenneth called us and told us we have to find another Interior Designer. We were extremely puzzled as to the turn around of events. Later we called the companies boss Nicholas and told him of our status and he did not explain why Kenneth withdrew. He told us Alex will be appointed to us as our new ID. Alex told me he will show up for a meeting on Saturday and he did not show up even after I called him to re make an appointment he did not get back to me. I then email Nicholas to ask him what going on. Till now 3 days later I still have not received a reply from him. I suppose this what happened, Nicholas decided that Kenneth had quoted us below his intended profit margin and because of that told him to withdraw before we signed the contract. They made up stories that Kenneth would be leaving the company and stuff. I will check again in 2 months time if he has really left. Kenneth also sms us that another ID would charge us higher if we engaged his or her services from the same company even after the prices have been fixed. In my opinion, they have wasted a lot of our time with empty promises. I was supposed to recommend a friend to them now they can forget it. I want to warn all nitizens of this that ask the ID to write your concerns down immediately in writing before proceeding further. Need it be re type the contract with your concerns first then only ask them to meet up and sign it. This is to prevent them from not complying later. For example 'Remove kitchen wall tiles' You may want to phrase 'Remove all kitchen wall tiles'.