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Py26

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Posts posted by Py26

  2. Posted

    Hmm, in that case why did the agent not do this previously and instead charged me over $300 for parts? Previously the aircon was simply not cold, now the gas tank has leaked EMPTY just a few months after "repair".

    Just spoke with them and they want another $200+ for "testing". I am getting fed up and may speak to CASE on this matter. Any others here who have had issues with Wo Kee Hong that would like to join in?

  4. Posted

    Hi renmapiao,

    I would to share with u bxxt tech service.. I have only one word for them, lousy..What happened is that they actually installed my MHI on Sunday, but the aircon is not cold after switching 30min. So I called them n they get the MHI distributor to arrange for on site examine... The result is that the gas pressure is only 130psi and it should be 150psi... That y the aircons are not cold.. The MHI suspect that the bxxt tech did a bad installation that cause the gas leak.. Then MHI guys will inform bxxt tech ppl to come and pump gas the next day so I didn't bother... After one day, no one called n I called them trying to arrange for the gas pumping on coming sat... Despite calling them 4 times the operator assure me that they will get their service guys to call me each time but still no calls from them... Really disappointed...

    Desmond

  5. Posted

    Update:

    I called back to MHI after testing the "non-auto" settings for a week. That advice by the serviceman turned out to be rubbish. Nothing was solved.

    On June 11th they sent a new pair of servicemen to test the aircon system again. They said the PDB circuitboard in the compressor was wonky and that the piping installed by Hongtar might be faulty as there was a water gushing sound made by the aircon. So I made to make ANOTHER arrangement for them to replace the PCB and test the pipes.

    I was informed that the PCB "is not part of the compressor" so I had to pay $130 for it. As far as I know, my warranty covers 2 aircon units and the compressor and the PCB is fitted into the compressor so 'm not happy with this cheat that they're pulling. Nevertheless, I said replace it for now...

    Yet another group came on the 18th, and after replacing the PCB the water gushing sound stopped... so I guess they were wrong about the pipes. But they said they need to flush the aircon gas (WTF??) and I needed to make yet another appointment and maybe pay more.

    And guess what, that night, the aircon still malfunctioned and stopped blowing cold air. So the original problem was still not solved.

    I tried calling them but they said "report not in, we will call you back". That was Monday morning. Still no word from them.

    $215 and 3 visits later I am still having the same problem, and I've wasted at least 5 hours of my weekends waiting for them. Frankly I don't think they know what's going on and are "hantaming" solutions at my expense. I'm still not happy about the bull**** about the PCB not being part of the compressor warranty either.

    I would recommend to all aircon buyers to STAY AWAY from MHI. The product has been trouble for me and the service is terrible.

    I am going to give them a while more and see if this aircon thing gets solved. If they continue to do stupid things I will be sending CASE after them.

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