Hi I have made an order from this online store and it was a nightmare. This is what happen. 1) I ordered something and chose DHL as the courier service provider,However they changed it to EMS thus I have a balance in my account as EMS is cheaper. 2) EMS is fast and reached me quickly then this is where the nightmare begin. The faucets they sent me have wrong parts so i wrote to the online support who was quite a nice guy about this issue. 3) He took a look at my email admitted that it was the wrong parts and promised to send me the replacement. I stressed to them that i need the part urgently. As the plumber is the guy that told me the parts are wrong. 4) So i was like ok. Then i waited one week have passed then 10 days have passed.I talked to the online support and only to find out that they sent it through normal air china mail I asked how long it will take and they tell me 15 to 20 days. OMG. 5) I waited till on the 14th day and the parts came. I found out an O ring was missing from the spare part. 6) wth I talk to the guy again and he say he was sorry and tell me i need to wait another 14 days. OMG after calculation I found out I need to wait 5 + 14 + 14 days to receive one order.It was a nightmare I have incurred extra cost. They suggested that i get something from them so i could get the missing part delivered. no compensation was made at all. So if you all want to order from them pray that nothing happen. I cannot believe it they could send the wrong parts twice and do not do compensation for the second mistake. This company is from CHINA. At first I thought it was from US.Please help to spread the word around. Really bad service when it comes to rectifying their mistakes. steven: hi steven: morning Mr Lim: good morning Mr Lim: I have decided to get these Mr Lim: 1)2 x 1/2"male x 1/2" male Angle Valve S07 2)Umbra Joey Ceramic Bath Soap Pump from White Candy XF-2022 3)Fashion Home Delicate Ceramic Bath Accessory Set CY-2031 steven: wait a moment please steven: hi , dear buyer , i am so sorry , this items we can not give you discount Mr Lim: omg steven: as you know , we will ship them through Express steven: so sorry Mr Lim: but i am paying for the express right? steven: yes , dear buyer Mr Lim: so I see no connection in shipping them through express which i am paying to not being able to give me a discount steven: as you know , all of them are accessories , small items , really very cheap Mr Lim: i am asking the discount is as a form of compensation to the extra cost that i have incurred due to firstly the wrong spare parts delivered and secondly after waiting for so long the spare parts delivered are missing Mr Lim: i do believe ur company have the right to claim the shipping cost from the factory steven: we bear the hipping cost steven: because replacement fittings are free Mr Lim: of coz it is free coz it is your mistake Mr Lim: if you done it right the first time Mr Lim: all these would not happen Mr Lim: and now you are passing the cost to me Mr Lim: and not being able to do it right the first time is bad enough, you still have to make a mistake the second time Mr Lim: i have already absorb the time for the first error you guys made. Which i believe on my part is a very very generous thing to do already. Time = money and you can't buy time Mr Lim: I have copied down all the conversations that we have Mr Lim: Looking through it your company have very very very poor procedures on correcting the mistakes Mr Lim: passing these costs to the buyer is unethical and irresponsible Mr Lim: do you know the total time it will take for you to make a complete delivery of that product? from the time i Ordered it takes 5 days to reach me then short of spare parts I need to wait for 14 days now you want me to wait for another 14 days? 5 +14+14 =33 days. you put yourselves in my shoes, Tell me if it is ridiculous steven: so sorry steven: how much discount do you want ? Mr Lim: I believe a discount of 20 usd is a fair enough compensation steven: do you know the total cost for your order ? steven: you mean 50% discount ? Mr Lim: the total cost is 32.1 steven: yes , then you need 20usd discount Mr Lim: yes I believe that is fair compensation steven: but i do not think so Mr Lim: Infact i think i still need to absorb some shipping cost Mr Lim: please bear in mind that i am paying for the shipping cost twice Mr Lim: and time loss is something that money can never be bought back Mr Lim: plus due to the delays I need to rent a place Mr Lim: all these cost are incurred by me due to your company mistake Mr Lim: and i believe I have told you all time and again i need it urgently. thats why in the initial order i am willing to use DHL as i need it urgently Mr Lim: my contractor have increased the cost of my renovations too coz of these delays Mr Lim: all this cost i am absorbing. Mr Lim: a usd 20 dollars discount i am sure won't hurt your company margin Mr Lim: and If this errors do not happen as often as you claim I am sure your company should see this as a small matter. Mr Lim: Have your boss come to a final decision? Mr Lim: steven I really do not have all day. And I want to settle this thing fast so you guys can start packing the orders today. I have come to a point where even one day is very precious to me. please try to understand. steven: wait a moment steven: i check the items , Fashion Home Delicate Ceramic Bath Accessory Set CY-2031 steven: we have no stock steven: will wait 2 days then ship it out Mr Lim: hold on Mr Lim: i see if i can find an alternative steven: pleae Mr Lim: guess i have no choice. ok we will wait for you to have stock on that Fashion Home Delicate Ceramic Bath Accessory Set CY-2031 as my wife and I really like it very much. steven: when you place order , then we will order it from the factory Mr Lim: so may i know if your company are agreeable to this USD20 discount? steven: i do not think so Mr Lim: so no forms of compensation at all? steven: i think have not , so sorry steven: just now i talked with our boss , no result Mr Lim: great all these will be splashed in every renovation forum i can find Mr Lim: Since company reputation is your company lowest priority steven: . Mr Lim: I will not say anything that is untrue. Mr Lim: everything will be quoted
