I wanted to warn people about Lush and reviewer1234 had posted about it. I'm also in a super frustrated situation, I ordered my sofa in May 14 and until now I have not receive it and no courtesy call from them at all. From May 14 until now is how long? You do the math. 1. Tried called their CS hotline and they promised to call back and never call back. Warning: their after sales service is passive, you have to CALL them to check status or else you will never hear from them 2. Tried emailing them also no reply 3. Tried to communicate through their facebook page also no use, they give you standard answers to delay you 4. Tried to post comments to their facebook post to ask about my order and they deleted my comments 5. Managed to get hold of ther so called their "CS team leader" mobile number also using the same tactics like she was whole day and everyday in meeting, promised to call before 12pm or 6pm also never call 6. I did her job by calling her mobile to check on my order status for 3-5 times, but no answer. Called their CS hotline to pressure the person to check my status, that person miraculously got her by her mobile. 7. There was one time she told me my sofa will reach their warehouse on 26 Sept 14, then during the same phone conversation she told me the sofa was still at China and it would take another 15 days? Which means it will reach SG in first week of Oct 14. And NOW, I'm waiting for the "pormised-to-call-back" call latest by 6pm today...
