Dear Almondtea, It is regrettable to hear that you had such a bad experience with your renovation. We strongly believe in customer satisfaction and aftersales service. Your renovated home is still under our 30 months warranty scheme since you engaged us last year. In order to rectify the defects mentioned in your post, we humbly request more information from you. I have sent you a PM with the information we need. This information will be kept private, confidential and used only for the purpose of fulfilling the warranty works. Best Regards, Whelan Urban Habitat