I paid for a TV Console from LUSH for more than $1,200 in August 2017. Some weeks later, they told me they discontinued making it. They agreed to give a refund. Nothing heard about the refund in September or October. So I called, they say will refund me to my credit card. Checked credit card statement, again nothing in November. I called, and they said refund will be in December. December came, but again, no refund - what a surprise. When I called again, they gave me a specific refund date: Fri, 5 Jan 2018. They promised over several phone calls that it will be refunded that date. 5 Jan came and went by with no refund or phonecalls. I called again and their customer service cannot be reached for a week. When I finally got through, they said they have raised with their accounts and will update me. Nothing heard again. I have emailed them and not gotten any reply for more than a week now. Reminder email was ignored too.
After 6 months and a total of 10 phonecalls, I finally got to speak to the Accounts person today directly, who said she will effect the refund tmrw. I'm not holding my breath....
I have no energy chasing on another matter with them. Earlier, I had also bought 4 chairs of the same colour. After 4 months, they were delivered, but 1 was of the wrong colour. Champion. LUSH took the wrong colour chair back and will be replacing it. It's been 3 months with no news heard.
Goods paid but not delivered after half a year, and promised refund remains elusive. Surely no company should be allowed to do this in Singapore?
You decide if you want to buy from LUSH....
