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Found 5 results

  1. Update as of 08/01/2018 DC Carpentry has approached us and made an apology to us. They offered us 2 times free-of-charge rectification for the renovation for a period within 10 years as a form of their apology. My family and I have accepted their apology, as such, we agreed to remove the post about the compliant on their request. Edited October 15, 2017 by aldenishere123
  2. Update as of 08/01/2018 DC Carpentry has approached us and made an apology to us. They offered us 2 times free-of-charge rectification for the renovation for a period within 10 years as a form of their apology. My family and I have accepted their apology, as such, we agreed to remove the post about the compliant on their request. Edited October 15, 2017 by aldenishere123
  3. Dear All, Need some enlightenment for my frustration with appointed ID. After our careful evaluation, we finally make our deposit and appointed our ID from a reputable interior designer. However, things totally reversed upon the engagement. 1. ID never deliver his 3d to us as promised within the two weeks time-frame. Keep chasing after him for a period of 2 months. 2. Finally got the design, however, design seems to be typical with no creativity at all. Seems like he just pluck it off somewhere to tackle our chase. 3. Told him about the unsatisfactory and he says will try to amend and give us within a week. 4. Delay happen again and we keep chasing him for it. His excuse is that his designer is very busy. 5.Got our keys and still waiting for his reply. We have totally lost confident in him and regretted appointing him. All conversation with him has being capture via sms exchanges. We have intended to change to another ID by now but wishes for a refund of our deposit due to the bad services he rendered. a. Any chance for us to get back the deposit though the contract mention deposit is non-refundable b. We have given him a very reasonable period of time to deliver what he promise, but each time he failed. c. We have engage him since Early Sep 2014 and till now, he have yet to produce the 3d to us. Five months to wait for 3 d which he mention 2 weeks can be done already. Strongly feel that 5 months of waiting is reasonable. Do you think that i stand any chance to get back the non-refunded deposit? Will CASE be able to mediate on this? Frustrated Owner.
  4. Just wish to warn everyone about Harfary homogeneous tiles and share about the after sales treatment I get from them. I have my beige-white homogeneous tiles installed in March 2013 and just about 6 months down the road, some brown patches slowly appear at the edges of the tiles. Currently, about 10 affected and the number is growing with time. Image of one of the affected tiles: https://lh3.googleusercontent.com/c2l5jnw_skaBMjwOLAR_8IY6RmADaLAcVZi9Ozlm0B0=w407-h228-p-no I mop the floor once a week with normal Dettol floor wash (diluted) and no acid wash done on the tiles before. These stains cannot be removed even with 'magic sponge' or even with Sunshine D15 (http://cleanshinegroup.com.sg/d15.htm). What's worst is that the Harfary guy came and have a look. He tried cleaning with his bottle of D15 as well. Stain is still there. And he said CAN'T HELP IT, white tiles are like this. So I told him that I have seen many houses with while homo tiles after many years have no such problem with the tiles. He told me sure have because Harfary sells China tiles and I have to accept this esp I am using light color tiles. So, what I can conclude from this bad experience is that Harfary may have gotten some low grade tiles from China. So, BEWARE if you plan to get light-colored homo tiles from Harfary. If someone faces the same problem as me and has an economical solution, please let me know. Thanks.
  5. Dear all, I was hoping to get some advice about this contractor, Ken from Edgespace Interior / IDea Konzepte Interiors. I engaged with this contractor 7-8 weeks ago, he was my neighbor's contractor and we thought that it will be alright as he did quite a good job for my neighbor. Everything was alright at the start until the point he 'miss-position' the alignment of my wardrobe even though after we had a thorough discussion. From then onward, I felt that things turn for the worse. Things that were discussed earlier, he did not seem to recall the details and would need his workers to check things out with us on site. Moreover, at the start, he also told us that since we are not doing much with our flat our project should be done in 3-4 weeks time. However, things were not done by then. We had to call him up to find out that one of his workers had broken our tempered glass door and he had to reorder a new one. This is alright by me as accidents do happen sometimes but I was unhappy that he did not bother to call and inform me of the incident. This has affected the timing for my furniture and appliances that were arranged to be delivered so we had to change all the dates. He then told me he would get the house ready in 2 weeks time. So my wife and I waited, the last time we checked the house was left how it was 2 weeks ago and nothing much was done. The kitchen was not done as they have to install the glass door before installing some outstanding cabinets and the glass doors of our study room shelves was left undone and other defects that we had informed him earlier were also not rectified as well. We tried to call him but he cancelled our calls and refuses to reply any SMSes or Whatapps. It is a very frustrating experience and I hope someone out there can advice me on what else that can be done.