chrisngpg

Agree with this. Also had similar issues with their customer service, who probably thinks that the world owes them a living. Haven't had much problems with the products, but the recommendation is to buy from Harvey Norman or somewhere else where you don't have to deal with Bosch directly. My hob was spoilt, and was surprised when it was easy to get an engineer to come down. Unfortunately, he didn't have the parts and it would have to be ordered. Unfortunately for me, I didn't get the engineer's phone number. So, all I'm stuck with is the customer service, and all I asked was for them to inform me when the parts will be arriving. After three phone calls later, I am no closer to knowing if such a spare part exists. And to reconfirm, three calls were promised to me, none of which happened which is why I had to call them three times. If you don't want to deal with them, don't buy their products.

Used JS last year for basic wardrobe. Response was prompt and pricing was OK, but they're not the smartest. As a result, the wardrobe didn't fit (they took measurement of available space and constructed the INNER frame according to that measurement, which means the OUTER frame - the doors, walls - was jutting out from the available space, so now it's not flush with one of my walls). Also, my wardrobe is quite high, so normally requires two pieces of laminate to join together to cover the frame. Normal carpenters will put the seam on the upper section of the frame (out of normal sight), but the guys joined the two pieces so that the seam is at around knee height. *rolleyes*