I really should have read this thread before purchasing from EL I ordered my sofa in Dec 2011... and was PROMISED that it can be delivered by 17 Jan. In fact the salesperson (Richard) said that he will try to deliver EARLIER to avoid the CNY peak period. There was no indication from him that there might be a delay. On 16 Jan, he called me to say that my sofa will only arrive from Malaysia on 18 Jan! And he asked me if it's OK to deliver on 19 Jan. I was upset as I specially took leave on 17 Jan. Nonetheless, I arranged to have the sofa delivered tomorrow (20 Jan). He said OK, NO PROBLEM, and we even settled on delivery time to be between 3-6pm. (BTW I asked him if I could have free leather oil as a simple compensation for the delay, and he flatly refused! that's another story....) Just now, a lady called me to ask if my sofa can be delivered TODAY 6-8pm! I told her no one's at home and I thought we arranged for tomorrow? She kept pressing me for today but I said no way as both hubby and I are working till late. I told her Richard promised me tomorrow and she said "No such thing as promise... now it's CNY period, cannot promise you anything. I can only try to deliver tomorrow, I will call you back to inform you of the timing." I then said I can only make it 3-6pm tomorrow, and she kept saying "cannot promise you... cannot promise you..." I told her I can't be waiting for her the whole day right...? One word - Disappointed. [Left invoice at home, so cant post invoice number.]
