baobiao

Sorry to put it this way, but it's sort of a blessing in disguise for you. Allow me to elaborate. I engaged Winster from NW TraceHub21 for my condo late June before TOP, so no house for him to see. He started as a very enthusiastic person, promising that since we engage him early, he'll draw all the 3D drawings until we are satisfied. First Red Light But 2 weeks after signing contract and he never produced a single drawing. Called him and he said that he needed to know what is the color of the bedroom cupboards before he could come up with a design. OMG. A self proclaimed designer of many years experience tell me he needs to know the color of my bedroom cupboards that came with the condo before he can come up with the design of my living room? Excuses... After threatening to call Eddie (his boss), he asked us to come down to his office to view his drawings. There were so many mistakes and so any things inside our contract were not drawn in. Subsequent "requests" to see 3D drawings were equal nightmares. 2 weeks per minor change to 3D drawings!!! And he still got it wrong or never listened.... Second Red Light A member of his family passed away in July, so we understand that he did not want to come and look at our apartment after we got the keys in early Aug. (still drawing drawings then!!!) After the "49 days" are over, he could join us to have a look, but he did not. He claims that he has seen similar units despite me reminding him that there are many different configurations for the same number of bedrooms. He did not take my advice and proceeded to propose his design for the false ceiling. When I saw his design, I questioned him on why his false ceiling wants to cover both my aircon outlets in the living room. He gave me the shock face and offered to change design immediately. He wants to carve two rectangle pockets for the aircon outlets. LOL. You call this a design!? Ended with us giving him a design for the false ceiling after he finally decided to come to our place for the first look in early Sep. Third Red Light Renovation works finally started in early Sep and many designs had to be done on the spot because his 3D drawings "could not come out in time". Everything was by gut feeling and sketches on pieces of paper. Sometimes we run out of paper and had to sketch on the junk mail!!! So pathetic. Fourth Red Light He claims he can complete all the works in 10 days, but we gave him the full 2 weeks of 14 days, plus an extra week to complete all the administration work. He did not come down to supervise the works at all. My wife was doing his supervising work almost all of the time. It was only when it was at Wednesday of the 3rd week that we feel he cannot finish all the works on time. In desperation, he called the painters, electricians and carpenter to come on the same day. Painter can't paint because electrical people still cutting walls for wires. Carpenter can't do wood works because painter painting ceiling and paint drip everywhere. The contractors ended up arguing with each other in our house!! I called him and he is in Malaysia and cannot come down. His solution was to call electricians and carpenters to leave, despite him going to be late. Our furniture is coming on Monday and he has to finish. Complained to Eddie because he could not finish the works by Monday afternoon. Fifth Red Light Finally completed all the works at end of Sep. Still got a few things to wrap up and we waiting patiently. He took some photographs to show his boss the works he did for us. I am happily arranging furniture in my master bedroom and received a call from him about a week after bulk items completed that he needs to rearrange the position of the power socket in my MBR. I cannot imagine the drilling that is going to happen with my furniture inside and my floor varnished. WTF... He took pictures and only after a week did he realize got problem!? He was not there to do any correction to the workers, plus he gave the wrong measurements to the workers. Final Red Light I let him go ahead with the new drilling plan, since he feels so strongly that there is a need to change. But he did not describe what is to be changed and change to where. Yesterday he gave me a call to ask if electrician can come up at late afternoon to do the relocation. So last minute. I entertain him and travel from old house (at north eastern end) to new house (at jurong west). He only sent the electrician there and did not turn up. Call him and he ask me pass phone to electrician where he describe where to shift the socket. Electrician ask me if I understood what needs to be changed. OMG... the FxxKER wants to remote control over the phone again and expect me to do the supervising work. I gave a no go for the drilling. I speed down to * @ TradeHub 21 and blasted at Eddie (for a second time). He immediately called Winster and addressed him as "tua peh kong", just sit one corner and collect offerings. I wanted to laugh, but I am here to bang table. Outcome is that we switch to another designer. Some internal disciplinary action was conducted against Winster. Update again if the new designer is able to deliver up to expectations.