ruriimasu

Just to update you guys.. Got a call through to the king koil office and a rep replied to me that the mattress is indeed NOT a latex top mattress. He said will get the shop manager to call me to settle the dispute. Very angry! I want a full refund now.

finally got someone on the 4th call. hopefully the product is as described otherwise i lose all faith in the product and will demand a refund for false information.

No. although I was fine with the mattress. I specifically stated I wanted a latex top. The reason I bought it was because he said it was. I wont be able to sleep cmfortably in that knowing i had been conned. it is one thing about the quality of the mattress and another thing to give false information about the mattress. anyway, i called up the king koil office to check but they had been sitting on my query without any replies. I called them up thrice liao. I think i really was had. The invoice stated no refund, anyway i can get a refund, other than the small claims i read about? the mattress isnt delivered yet.

Help guys! I just bought a King koil Centennial Ultra posture support mattress over the weekend. I told the salesman I wanted a latex top mattress and he said this model was a natural latex top. I tried it, it felt ok. So I bought the mattress. But I wanted a latex top, so even if this mattress felt great i am not about to go along being cheated. Now back home I did a search online and could not find any information about it being a latex top mattress. I think I might have been scammed by the saleman. It was a king koil boutique. any advise from anyone who might have used it.