eaglet

Dear Vivian, Eagle Design goes by a 10%-40%-40%-10% payment structure for cash/transfer according to the stage of work done. We do hit busy periods during the year especially before celebrations like Chinese New Year, Hari Raya and Deepavali. Sometimes, customers do not follow the contract and fail to make prompt payment. That makes it very difficult for us to expedite the process. We apologise for the delay and will try to improve our distribution of manpower. We also handle a few projects at once so it's not feasible that every single day there is a worker at your home. As you know, the holy trinity of good-fast-cheap is impossible. Eagle Design's strength is in quality and cost due to economies of scale and we advise that we set a realistic timeline for renovation as we often group similar works at different houses together. Do include a due date in our contract if you need to be in time for a festival or move-in. We will honour that as long as the owner does not make any last minute changes in materials and makes payment promptly. The due date will not include the touch-ups as customers may call us much later. We are accredited under CaseTrust. Our prices are transparent and any increase in price has a valid reason. Thank you for raising the example of getting another kind of tile which requires a $900 increase, the combination of lower discounts from a non-affiliated supplier and the extra workmanship in fitting your tiles with right angle edges require more time and cost, and Mr Tan is very upfront about explaining why. Mr Tan is a veteran with 40 years in the business. This is only possible because many customers find great value and quality in his renovation. He may be a bit loud sometimes as it comes with the territory of managing so many workers but he gets things done and makes sure he responsibly touches up to the customer's satisfaction. We have customers whose three generations of houses are done by him and are still in good condition to this date. We are fully responsible in touching up to your satisfaction. If you are our customer (and not a competitor with no prior renovation work done by us), feel free to contact our friendly Filipino administrator (not all Filipinos are maids and yes she has a valid work pass) and we would go to your house for touch-up. Best Regards, Eaglet

Hi, Thank you for raising this concern. Eagle Design is a subsidiary of Hoon Hoe Bros. Renovation, which has 30 years of solid reputation in the industry. Both are owned by Mr Tan Chim Hoon. The reason for creating Eagle Design was to differentiate our interior design services from normal contract work as part of a rebranding effort. Eagle Design mostly does design for private properties, and the execution is passed to Hoon Hoe Bros. Renovation & Trading, registered under HDB as HB-05-1219B. Therefore, you can be rest assured that all the renovation work is done by a licensed contactor. Our headquarters cum showroom is situated at Blk 1 Everton Park #01-37 while our own workshop is situated at Tong Lee Building, and both properties are owned by Mr Tan. If there are any doubts about the shareholder, please refer to details on the Registrar of Companies (ROC). Hoon Hoe Bros. Renovation & Trading: 23499100C, Eagle Design Pte Ltd: 20050002W. Mr Tan is also part of the Singapore Renovation Contractors and Material Suppliers Association. Thank you for your feedback and we look forward to your continual support! Eagle Design caters to the budget of every homeowner. No job is too big or too small and we will work closely with you to create your dream home. We have received many positive testimonials and our name has spread through word-of-mouth. Do visit our website Eagle Design Pte Ltd to view our gallery of renovated homes. Regards, Eagle Design Pte Ltd (Mr. Tan: 91916633)