adeguay

Hi EL, After 1.5 month of using the sofa, my sofa thread is coming out as show in the photo. does this cover under the warrant? I try to write e-mail to your company on 31 Aug to explain and show defect, but no one reply me.

Just to update the status. I have received the sofa as agree on 8 July but i have to call myself 1 day advance to confirm the delivery as no one from EL call to confirm. The Sofa came in good condition and the delivery man was quite experience installing it. Try to get the sale guy there in the showroom to service you. They have more experience.

I do not want to comment further until I receive my sofa as per promised date/time by EL. Thank you!

Yes, I am one of your customer. I was impressed with the quality of your sofa during my visit to your showroom. Both my kids and hubby love it and we decided to purchase the item. Despite my followup call to check on my delivery status, your sales staff cannot provide a committed date of delivery. I cannot be at home waiting for it to be delivered, right? So I took my initiative to followup..when I called to check for my delivery status, your staff did not note down our last conversation of my request and no follow up. The worst is, the date stated in my invoice is on a SUNDAY and yet there is NO delivery on Sunday. Anyway, I have spoken to the Store Manager and I hope that his commitment to me on the date and time as per promised. I look forward to the delivery this week. Thereafter, my comment on EL as of now will be status quo. Thanks!

Hi there, Anyone have any delivery issue with Executive Living?