Hi, i am new here. I also having a very bad experience with Palace of Lights. I was been served by Steven, although he is a good speaking saleman, recomended me and my wife lightings and ceiling fans, but his after sale is F*** up!!
Our headache comes when they start to deliver the items! First delivery, they got the wrong dinning light, no ceiling fans, wrong master toilet light, my storeroom and common toilet light cover wrong!!! Tried to call Steven, he didn't even pick up my call! Called up the shop, no people bother to pick up!!Called almost 10 times unreachable, then the stupid boss pick up the call. I start to enquired what is wrong, why they promised me everythings they havve in stock and now all wrong and the ceiling fans can't be seen! The boss only said "I am Sorry, we will get it change for you next time, coz we had no stock."
Muz b kidding!!! i called them 2weeks before the actual delivery date!! and now telling me out of stock!! So i told them, when can you delivery? The boss told me he will call me back to confirm. I waited for 1 week, no call....waited for 2 weeks, no call....Finally, pissed off, went down to the shop, then they told me, they have the stock, will come over to my house for installation.
But as usual, when they come for the insatllation of fans, my dinning light, master toilet light wasn't there!! Because of them, i had taken so many days of leaves runing up and down my new house but still getting things wrong.
I really giving up on their after-sale service...hence, new house owners juz beware of "Palace of Lights"! What ever things they claimed are all lies!!!
