I have engage PL last sept for my 30yr old resale hdb.. everything was fine, until recent months. lots of defects showing out. went back to my ID and informed he had left PL, however since I'm still under warranty, I had approached PL directly and my case was attached to Richard, however no actions done even after several arrangements. So went straight to Darren, however, again no actions done. Kind of disappointed with their attitude and service. During initial everything is smooth, ID was fast in response, everything is perfect. PL to me is a highly recommended reno firm but now I don’t think so. Shall see how long they would get back to me and solve my defects.