A word of advice for all those out there, DO NOT BUY FROM WINTER INTERNATIONAL unless you would like to get agitated with delivery issues, quality problems and dealing with unprofessional people! I bought a bed from them, but put the delivery date almost 2 months away as I am unsure when the room will be ready. I was told any time if I want to bring forward the delivery date, just give a week to 10 days advance notice. I called to bring forward the date, giving 10 days notice, only to be told it is not possible. Anyway, to cut the long story short, finally agreed on a delivery date to be 4th June. I called several time to confirm the date. 2 days before said delivery date of 4th June, I called to confirm time, 3pm to 5pm. Ok. Full of anticipation, spent Sat afternoon waiting, waiting, waiting...called shop to ask but was told I need to call delivery hotline. Called I did. No answer. Tried for 30min, no answer. Called the shop again, the person said he'll help me check. 5pm, nothing happened. I called. The shop person said he is trying to get in touch with logistics, no answer. After much ding donging, finally at 6pm, I was told there was no delivery scheduled for me!!!! Earliest is Mon before someone can call to arrange for delivery!!!! I was left without a bed for myself and a 18 months old baby!!!All this after I've called several times to confirm delivery on 4th June and the last being 2 days before to confirm timing!!! This afternoon, the woman, Theresa, from logistics finally decided to respond. Pretended not to know what happened and was just calling to arrange for ddelivery date but was told off by me. When I insisted on a refund she claimed she had to wait for the saleperson who attended to me to be back from her leave. I told her no difference since that saleperson isn't the person to arrange for refund! She kept quiet. Became a mute on the phone! Now I can't get hold of anyone to get my S$1800 back! Anyone who knows who to chase after the money, please let me know!
