If you are considering which air-con company can provide you with the best deal and price, I have an advice for you. Don’t just look at the price and the size of the company. Not all big companies are good or give you the best in term of service and expertise. I learned that through the hard way. A valuable lesson that Gain City had taught me. Big in size, good in price, lousy in service and service recovery – non existence! I had my aircon installed by them recently. Unfortunately, their technician damaged my concealed piping from their drilling. They blamed it on HDB not marking out properly. That’s not all, they tried rectifying the situation by using bottle gas blown torch to weld the pipes to seal the leakage. When that doesn’t work they contacted their senior so call ‘In-charge’ to assess the situation and he too recommended to use gas to weld but this time by using a more powerful gas cylinder which he claimed will solve the problem. Being skeptical about it, I approached the technician from HDB personally to access the damage for me. To my dismay, HDB informed me that the pipes had rubber insulation which will melt upon welding. It was confirmed that the rubber insulation in the pipes has melted due to the torching. Therefore, the pipes are damaged beyond redemption. Welding will only further damage the pipes. A special equipment is required by claming the joints of the pipes and not through welding. Till this point, I am totally in a shock. I could only count myself lucky as well to get a second opinion from HDB. So that confirms my doubt in the ability of Gain City’s technician and their professionalism in repairing the damage. The worst is yet to come. After damaging my property, Gain City just leave it to their two poor technicians to attend to us which by then are so disappointed and do not have a solution for us. I didn’t scold the technicians as I understand that they are also workers like us and their company had forsaken them in this instant. Everything just hanged in the air that day. What happen here? Where’s are the ones who are suppose to rectify the issue for me gone to? I wonder… I had to scout on my own the repairman. Luckily HDB was helpful enough to get someone who had the proper equipment and specialised skills to replace the whole piping. My engaged contractor also willing extended his helping hands by taking upon himself to replace the broken toilet tiles and the patching of the big hole in the wall. Not at once has anyone in Gain City offered us any assistance through out the whole ordeal. Can you imagine how bad it was for us with all works coming to a complete halt because of the damage. Our schedule was hence all disrupted. The worst being the anxiety, helplessness and disappointment I was put through just because of some irresponsible company. Nevertheless, till this moment not a single soul from Gain City turned up nor any apology was received. The so called ‘In-charge’ just disappeared into thin air. Our feedback to their Customer Service senior manager has also met with a plain standard template answer that you will receive from any automated reply. That is the treatment I got for having so much trust in them. I have still yet to hear from any of them which they promise to. A lesson well learned by me. My advice to all, don’t ever get your aircon fixed by Gain City, you will live to regret it or if you decide to better pray hard. To all service provider out there my advice to you: You can deliver lousy service don't forget they will remember.
