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Could someone share Uncle Johnny's number? I think my lousy contractor put a tray with cat litter onto the false ceiling to absorb water from the leaky pipe. I didn't realise until a few months later when the ceiling started turning brown. HELP!!!

Thanks, will go take a look. I'm just a consumer looking for a pain-free life!

To follow up on my encounter - no one has called me back and even though I managed to find an email address and sent my comments to them on 11 Jan, I have not, 6 days later, received any response - not even an acknowledgement of receipt. I am now looking to buy a new oven. If anyone has a recommendation for ovens, I would be most happy to listen.

I absolutely agree that the after-sales services is disgustingly atrocious and I want to share my experiences. I called the Bosch / Siemens call centre to service my Siemens oven in Dec 2011, but on the day of service, the technician called to say that they were in location A, where I used to stay, instead of location B - even though I had told their operator when I was making the appt that I had moved. The technician refused to go the location B or make another appt. They said that I can only make another appt via the Bosch / Siemens call centre. I made another appt for Jan 2012, and the call centre asked if the address is at location A. I again clarified that I no longer stay at location A and that the address must be deleted. The operator confirmed that this will be done, and a service call was arranged for today 10am to noon. At around 1030am today, I called their hotline to confirm the appt. The call centre asked if service is to be provided at location A. I repeated my new address and said that I had take the morning off, so the technician must come before noon. No one showed up so I called the call centre at noon. The call centre checked their records, and then told me that the technician had called the call centre to say that they are unable to show up. If that's the case, shouldn't someone have tried to call me? There's so many other electronic brands out there. There's no need for me to put up with service of such poor quality. The other interesting thing: I tried to log a complaint on the Bosch website and I am unable to submit it because, according to the website, I had apparently not entered my email address properly. I know how an email address looks like, and I definitely know what my own email address is. Just in case there was a glitch with a certain browser, I tried submitting using IE as well as Firefox. Note that this call centre also services Gaggenau products.

Hi, can you ping me the contact details of your electrician? Thanks!

Anyone used these guys before? Any comments?