natyrral76

Fujitsu Agent sent their technicians to troubleshoot this issue and concluded the PCB Board faulty again. I have spoken to their supervisior and he need to feedback to his headquater. I plan to give him two weeks. If no news from him, I will like to bring up this issue to CASE. My intend is to let Case know about the rating of the After-sales standard in Singapore. Nowaday they only care about their Sales figure, don't bother to service us well enough once goods are sold. Anyone pls help to advise what to do next. I'm really feel very tired and hopeless for this air con...

Just need to let everyone know about my incident with Fujitsu Aircon and take into consideration upon selecting... Fujitsu Aircon comes with 5 years compressor and 1 year indoor unit warranty... I bought System 3 Non Inverter..Let's name it Room 1, Room 2 and Room 3 for Indoor Unit. First Year (6 months from Date of Purchase): Room 2 PCB Faulty. Under warranty. Free Replacement. Second Year (23 months from Date of Purchase) : Room 3 PCB Faulty. Out of Warranty. Need to play $80 transport fee and $340 for the PCB. Third Year (27 months from Date of Purchase) : Room 1 PCB Faulty. Swap Room 2 PCB to Room 1 since no one stay in Room 2. Third Year (28 months from Date of Purchase) : Room 3 PCB Faulty again. This is the new PCB that I replaced on the 23 months. Called the agent and the PCB only cover 3 months warranty. They advise to send their technicians to come down to check again. I claim that I need to pay $80 for transport fee for them to troubleshoot. I'm very confident that this is the PCB faulty again. They will feedback to their management to see what they can do for me. I told them that I feel hopeless for this product. Don't dare to put any hope of their proposal. (I think they can't do anything also) I called Case and they claim that this is the warranty contract of 1 year that consumer agreed upon buying. Nothing they can do for us. My advise to anyone who is going to purchase Aircon: 1. Go for the brand like Mitsubishi or Daikin. Reason: For whose small brand like Fujitsu, they subcontract their servicing department to some small company. I doubt they are able to improve their product at all. Sub comany just know to replace the components. The reputation of the brand is not their liability. 2. Warranty Period. MUST buy the extended warranty of the Indoor Unit to 5 years which is same as the compressor. This is a MUST cos even Mitsubishi or Daikin may have parts faulty too. The reliability of electronics components are very bad nowaday. 3. Promotion Model. Sometime some of the company is clearing their old stock and give good promotion. Check the date of manufacture first. I bought my system 3 on Year 2009. I happen to find out that the date of manufacture is 2006. A big question on the shelf life for PCB.