babyjoojoo

I also faced terrible customer service from Bosch. Came across this thread on renotalk when I was trying to find if there are anybody with similar experience. Made an appointment last week to service my washing machine which i bought less than 2 months ago. The first time my husband called and told the customer service agent the error code on the washing machine ("E80"), the customer service agent said he doesn't know what is that and asked us to activate the emergency lever. I called again, another customer service agent suggest we made an appointment for the technician to come down (why didn't the first one suggested it??). Ok, the appointment is scheduled for today morning and I was given a reference number. I waited until now and call the hotline again. The customer service agent told me there is no such appointment made under that reference number! How could there be a reference number when there is no appointment? THe customer service agent sort of admit that they didn't enter in the appointment date and said the earliest next appointment is next Friday! I was quite angry and told the customer service that it is THEIR fault that they didn't enter the appointment date and they should escalate it. If i wait until next week, it will be 2 weeks that my washing machine is spoilt! (and the washing machine is bought less than 2 months ago, and I even bought the one "made in germany" which is suppose to be better). I regret buying the washing machine and dryer from Bosch. Thought they prided themselves on good customer service. An another thing, it take me minimum 10 minute for a customer service agent to attend to me each time i call and it is not a toll-free line. Meaning that I have to waste $$ and time to speak to them! I am going to call again for another customer service agent to confirm the date is ENTERED this time round.