Random

I have experienced similarly unsatisfactory customer service from Bosch. My <2mth old high end washing machine just stopped working with an E23 error code. Below was my experience : 1. Takes forever to get through service line 2. Put on hold for a long time (while they tried to figure out error code) before going through trouble shooting steps. 3. Earliest appointment was a week away (with my previous less premium washer it typically took 3 days) 4. Unsuccessfully tried to gave feedback via email link on their website. As per post #16 above, my perfectly fine email address was not recognised. I'll keep my fingers crossed someone actually turns up at the right place and on time next week. BTW I had similarly unsatisfactory experience with Gaggenau in the last 2 months, handled via the same phone no. There is definitely a common thread in the poor customer experience. Shame on this supposedly premium brand - supposedly good product (will reserve my judgement until my problem is fixed) but atrocious service.