yuanjiun

Do log a police report immediately. Join our group for discussion if interested : http://www.facebook.com/groups/404209466306142/

Lemon law is for when you get a lemon and wanted to exchange for a non-lemon. In this EHG case, no lemon was even delivered. This is fraud.

The last I heard, IO said the case is now with AGC (Attorney General Chambers), they are deliberating on whether to prosecute them.

Darren has left. Only Elson Seah is with Excellence now. The last story we got from Elson is that they are arranging a loan due to business problems.

Currently, the police is investigation to see if this is a scam. If yes, the director will be responsible.

The Sales staff are Elson Seah and Darren Koh. The director is Winston Lim Kwang Liang. It does not matter what their names are, just be a smart consumer, never pay more than 10-20% deposit, go for more reputable companies. Follow the CASE advise, have everything down in writing. So wherever the crooks go, they can't get your money. CASE web site has lots of tips. http://www.case.org.sg/general_advice.html

For other companies related to Teo Chek Liang, one has to check ACRA for the info, there will be fees involved. As a consumer, just do what CASE has advised, do not pay more than 10-20% for the deposit. If the company ask more, go somewhere else. I bought a $1000+ refrigerator and from the neighbourhood store downstairs and he didn't even need a deposit! When I ask him how much deposit, he said, "Anything, $10 is also fine". For myself, I will not shop in those Expo exhibitions any more. The exhibitors there likely has no showroom and can just easily take your deposit and close down immediately after the show. Also, I will go for the bigger firms with a reputation, at least, if you file SCT against them, you might get something back. As always, buyer beware.

CASE Alert on Exellence Home Gallery 6 August 2012 NEW Consumer Alerts – July 2012: Excellence Home Gallery Pte Ltd From January 2012 till date, CASE received feedback from at least 17 consumers with regards to the orders they have placed with Excellence Home Gallery Pte Ltd (“Excellence”). The said 17 consumers informed CASE that (a) there was no delivery on the agreed delivery date(s) or Excellence could not commit to a delivery date, (b) the furniture delivered was not what was contracted for, or © Excellence failed to honour a refund or changed their mind about a refund to consumers (even though there was no delivery). Please see details of the cases below. Serial Number Date Order Placed Agreed Delivery Date Contract Value Sum Paid Status of Case Complaint & Date CASE was notified 1 14 August 2011 20 October 2011 $3,800 $3,800 Delivered one of wrong length. Delivery promised several times eg in January, then 16 March, then 25 April 2012. Consumer came to us on 21 March 2012 to request delivery of correct length by 3 May 2012. 2 21 August 2011 30 June 2012 $4,308 $4,308 Consumer came to us on 2 July 2012 because delivery was not made. 3 11 September 2011 End December 2011 $2,598 $2,598 Consumer was informed in February 2012 that factory had closed down and she would receive refund on 29 February 2012. Consumer came to us on 18 May 2012 when she still did not receive the refund. 4 2 October 2011 Mid March 2012 $3,998 $1,200 Consumer came to us on 1 March 2012 because Excellence could not commit to a delivery date, despite promises to deliver by mid-March 2012. 5 23 October 2011 3 December 2011 $1,600 $1,000 Delivery postponed to 17 January 2012. Consumer came to us on 18 January 2012 when furniture was still not delivered. 6 24 October 2011 25 February 2012 $3,998 $2,998 Consumer came to us on 9 May 2012 when furniture was still not delivered. 7 29 October 2011 Before Christmas 2011 $1,817.93 $1,017.93 Delivery postponed several times and finally to 26 June 2012. Consumer came to us on 28 June 2012 when furniture was still not delivered. 8 6 November 2011 Mid December 2011 $3,998 $3,998 Several other delivery dates were given but not met. Consumer came to us on 20 February 2012 to request cancellation. 9 2 January 2012 18 February 2012 $4,800 $4,800 Delivery postponed to 24 March, then 19 April, then 11 May 2012. Consumer came to us on 10 April 2012 to put on record that 11 May 2012 is the latest date for delivery and he would not accept further delays. 10 6 January 2012 28 February 2012 $1,900 $570 Delivery postponed to 19 March, then 19 April 2012. Consumer came to us on 21 March 2012 to request cancellation due to the uncertain delivery date. 11 8 January 2012 9 March 2012 $1,599 $1,000 Consumer came to us on 8 May 2012 to put on record that he wants to cancel the purchase if the furniture is still not delivered by 18 May 2012. 12 8 January 2012 16 March 2012 $2,461 $2,461 Delivery postponed to April, then May, then June 2012. Consumer came to us on 5 July 2012 when furniture was still not delivered. 13 8 February 2012 24 March 2012 $4,250 $2,250 Delivery postponed to April, then May, then 28 June, then end July 2012. Consumer came to us on 5 July 2012 to request cancellation. 14 9 February 2012 18 March 2012 $899 $500 Delivery of wrong specifications. Delivery postponed to 19 April, then 26 June 2012. Wrong delivery on 19 April and no delivery on 26 June 2012. Consumer will be going to the Small Claims Tribunal. 15 12 February 2012 21 April 2012 $1,699 $849 Delivery postponed three times to 25 June 2012. Consumer came to us on 22 June 2012 to put on record that he would only wait till 25 June 2012. 16 24 March 2012 5 May 2012 $2,850 $1,500 Delivery postponed to 24 June, then 3 July, then 23 August 2012. Consumer came to us on 5 July 2012 to request cancellation. 17 25 April 2012 Within two weeks $1,199 $1,199 Consumer came to us on 21 June 2012 when delivery was still not made. CASE would like to remind consumers to exercise prudence when making purchases. They should seek recommendations from family or friends when they intend to make a purchase and are required to place a deposit for delivery at a later or future date. Consumers are advised to proceed to the Small Claims Tribunals if they become uncomfortable with the delay in delivery. Look out for our latest advisories, warnings and alerts here!

Hi Cheated, I just sent you my email. Not sure why the PM is not working, is there any error, I just used the default profile settings, didn't change it. I have received PM from other users, no issues so far.

Here is the Strait Times Article. Uploaded with ImageShack.us

I have compiled a victim list, please PM me if you need more info.

Can those who has filed with SCT, share their Claim number here ? If we have a few, I believe we believe we have log a case with CAD (Police Commercial Affairs Department) to investigate for evidence of fraud, i.e. collecting deposit without delivering goods. We need to get the police to investigate, otherwise, they can keep delaying the deposit even if you have the SCT order.

$3744. I will file SCT on Monday. My bed/sofa has been delayed the fourth time already, including the delivery tomorrow, which Elson SMS me, after chasing for a few days, is delayed to next week (surprise!). No phone calls are answered nowadays LOL.

Have you considered enforcing the order ? http://app.subcourts.gov.sg/civil/page.aspx?pageid=10939#

Sorry, another way to enforce the order is to get a writ of seizure, see below link. Need to pay some fees, and the Bailiff will go to their office to seize their furniture and auction it off to repay the debts/deposit. http://app.subcourts.gov.sg/civil/page.aspx?pageid=10939#

Police will not arrest them since it is not criminal. Sad truth is many people out there still owe money ordered by the court but not paying up. You can only chase after them yourself and hire the legal debt collectors (high fees though).

The police will not arrest them, this is not a criminal offence. Sad truth is that many people out there are ordered by the court to pay their creditors for maintenance fees, non-delivery of goods and services etc... however if they don't pay, nobody can make them, unless you hire debt collectors to go after them.

Has anyone received any partial or full delivery from them at all from Excellence ?

The excuses sound very familiar. Now I think the there is little hope to get our money back even if I file with SCT, I might just go with the debt collector. May I know how much did they owe you, $1k+ ?

I heard they don't put up a booth at Expo anymore, their office is in a warehouse like place in Kallang Pudding, so making big hooha there doesn't really help.