Hi everyone. I am writing this on behalf of a friend. She received her BTO in October 2018 and she engaged an ID in November 2019. Till date, she had paid about 80% and the carpentry is not even up yet. She kept chasing the ID and tried getting back the money but couldn't. Have anyone had such experience and what do you about it? She's at wits end and not sure what she can do about it. TIA!