I bought my bedroom set last year, in May
The wardrobe hanger bar came loose, cos the bracket is broken.
I called Red 'PEAR'.
Ben took my service order and told me they will come on a weekday
I told my hubby's brother to be at my house to wait for them
On the day itself, i made a call to Ben cos' the delivery chap never give me any reminder call
True enuff, they never turn up
So, we re-arranged again, however through a 'senior' stafff - Desmond
I feel more assured. But history repeat itself
No one turn up.
I told senior staff earlier on that if NO ONE TURN up, i will want the next servicing arrangement to be FREE (cos they wanted to charge me $30. He agreed
However, while arranging for the THIRD servicing, he told me the logistic dept said CANNOT.
I am not cheapskate of the $30 but it is like i am kena sabotage twice and RED PEARgaf their promises and it never came true and best part is i demand to talk to someone more superior and was given answer that their boss is in overseas lah, nid to write in to complain lah.. i get the logistic manager to call me (which turn up to be just a logistic senior that oso cannot make decision!!!!)
As i am writing now, i am still doubtful whether will they turn up today or not.
I will not consider getting any thing from RED PEAR anymore! I mean the customer servi'ce is appallable!!! At least if i get it from other companies, i tink at least i shld be able to speak to the BOSS of that company bah!
If u guys need after-service follow-up from RED PEAR, my advice is - prepare for the worst
