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This reply might have come in too late but Shah's currently working on my new Condo in the east. Also noted the interesting review by hbk16 as well on her(everyone's entitled to their own opinions no worries). Anyway here goes.. I won't talk about Summit itself as most people have already accurately pointed out that they sub contract the different workstreams (carpentry, electricals etc) to 3rd party and that their pricing is not very high but not cheap either so I won't go into that. I'll provide my views on the ID (Shah) instead from the time of pre-sales to realization(now) which is about a month. Note that this may change by the time my unit is handed over. 1. Customer Service - 10/10. She seems to be following a certain KPI w.r to responding to my sms or whatsapp messages. Most of the time it's within the hour(even on weekends/ PH) or else she'll reply that she will check with her subcon and revert by next working day. Emails are usually reserved for messages containing much heavier information (spreadsheets/ product specs etc) and obviously these stuff need time to digest.. but same thing, most of the time replied within the same day or at most next working day. She's never missed answering my phone calls even when she's with other customers, she'll answer and promise to return the call after. She had accompanied us to source lights as well as furniture so far and have bath accessories and another lighting shop planned as well after CNY. What stood out was that she doesn't have her own transport but she was willing to lug her heavy laminate & paint catalogs along without us asking when shopping for furniture. 2. Design - 7/10. We had done extensive research beforehand and hence most of the design ideas were ours. She did however took our ideas back and enhanced on them and the enhanced version turned out to be better I recalled spending a whole Sunday afternoon with her and her colleague Stephanie discussing on their design via sketches and best part was we had our 3 kids in tow which for which they provided coloring materials to keep them occupied. I think as a result, the 3D drawings turned out pretty well with the only changes required being the colors. 3. Project Management - 8/10. She handles her sub-contractors very well. If she says they will turn up on this date to do a particular job, by the next day when I inspect to have a look, its done. My Condo Management is really sticky but I think she's handled them well up to to this point. She's even willing to coordinate and manage contractors whom I sourced myself (not through her) since I'm able to get a better pricing via bulk purchase - so extra points for this. I'll follow up with a review on her sub contractors once they've completed mid March hopefully. On the subject of VO as hbk16 pointed out, yes I did get VO'ed but it was due to my additional requirements after contract has been signed and pricing wise, well you get what you paid for and I'm pretty happy with what I'm getting so far with Shah. Hope my review helps.