Michael Wong

Hi, the sofa arrived the following week after my posting. Keep it up! Overall the styling and leather feel are pretty good. But one of the recliner had a minor problem. Think it is a misalignment problem caused when I moved the sofa to mop the floor. Instead of dragging it I tried lifting the right recliner slightly. Lifting one side actually caused the steel brackets that lock the centre and right recliners in position to bend slightly, causing the mechanism to go out of alignment. Each time I retract the recliner, there is a loud "TUCK" sound when end position is reached. I think the design does not cater for it being moved once installed in position. I could be wrong... Is there any service no. to call? Thanks

I share your frustration as I bought a sofa from them too. Paid in FULL in Dec last year and was only told before CNY that there had been a factory fire. Ok, I changed to another design and topped-up in FULL for a 3-recliner. Again on the delivery day no show. No one called to inform me and I waited all afternoon. Called them and they said the sofa was shipped in but somehow something broke. They needed a few days to fix it. After a few days I decided to call the Sales office and was told the sofa hasn't arrived. Needed about a week. In all the delays, there was no one to reschedule another delivery date or follow-up. I'm the one always had to call them. What can I do? I paid IN FULL and all in all bought 4 items coming to about $10K. I'm disappointed that a company can treat their premium customer this way.