Just had a very bad experience with them. First they quoted me an exchange fee through phone. Then they emailed and told me that the fee went up by 2 times. Now they say it is 35% of the billing amount. These 3 are all different figures and differ significantly, one from the other. When I told them this is unacceptable, and requested for refund, they said that I cannot refund. Simply unacceptable method of conducting business. Lack of clarity upfront, not customer-centric/oriented. Please take heed. Make your purchase decisions wisely to prevent the same experience that I had.