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papamama

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About papamama

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  • Renovator Engaged
    Inspire by D'Trenzo
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  1. On 9th Jan our aircon compressor stopped responding, we contacted Ivan 98516340 from Kao Yi General contractor to arrange aircon service (later found out that he's from flexcool as well) . Ivan advised to off and on main power and to change new unit if still not working. Compressor start working but still not cold.We asked for aircon replacement quote just in case need to replace it. Ivan quoted a mitsubishi starmex sys 3 recon set that's 4-5years old @ $900 for dismantling and installation and arranged to check if our bracket and all rooms are suitable to install. His techician advised to change away our original europace aircon set as he claimed that the aircon usually pose many issues. On 12Jan, existing europace aircon was replaced with the recon set. On 16 Jan, recon aircon stopped working, Ivan arranged to check and said could be pipe issue and advised to change new sys 3 aircon at $3600 - $400 (collecting back recon set) or to change all pipe at $1600. We compared price with few companies and realize that Ivan hiked up his price before lowering. Due to this, we couldn’t trust him anymore hence get another aircon servicing company to confirm the issue. After check, the service guys said the recon aircon is confirmed to be around 20year old and not 4-5years as claimed. Gas leaked from master room pipe and the aircon compressor. Other bedroom no issue and he disconnected master room’s pipe to further test if compressor will work well. When asked for explanation about the aged aircon, Ivan claim his aircon was 4-5year old when he collected but he kept for 20years. Ivan claimed he will be fully responsible if report shows that aircon has issue. Pressure test was done on 28 Jan and on 3 Feb aircon isn’t cold again. Ivan saw the report and claim it’s wrong for other contractor to check his work and will arrange an appointment from 17-19 Feb to take a look. Would you guys be able to accept this? It’s a nightmare engaging Kao Yi Contractor or flexcool who is still under the same boss- Ivan. He can twist and turn story to himself sound right and avoid solving the problem immediate. Just be careful guys
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