chutotoro

Good decision to walk out. Can't trust them to follow up properly if their pre-sales service was already hap-hazard.

Feeling so sorry about your terrible experience! Consider bring it up to CASE if still no respond?

When did you message him? Actually when I messaged him, he read but didn't reply me too. But he got Mr E to respond to me after a few days. To be fair to Mr J, I think he doesn't read English very well. But it is true they currently have a number of projects on hand.

Unfortunately, my fiance and my experience with Lion City Co was not so pleasant. My fiance and I wanted to purchase induction hob, however we are newbies to hobs. We did research online but there wasnt enough information for us to conclude which brand is more suitable for our needs. After reading mostly good reviews about the company, also attracted by the competitive price they offered for an Electrolux induction hob, we decided to travel from our home in the west to Geylang, hopefully to understand more about the induction hob. When we reached the shop, we were served by a lady who seemed to be in her mid to late 60s. When we asked about the hob, she went to retrieve the brochure for us. She did not look like she was in a hurry to serve us, as she stopped to chat with her colleagues while we waited. After she decided to return to us, I took the opportunity to explain that we are new to induction hobs and ask for her opinion on the differences between the various brands, also hoping for some recommendation. Her response was a monotonous 'They are all the same.' I was surprised by her unmotivated answer, how can they be the same?? At least the prices were different! She left us to serve another customer who came later. I overheard that the customer was interested to purchase a few items from them urgently. We waited for her to come back to us but she totally treated us as non-existent even though we stood only about 1 metre away from her. Eventually my fiance decided to approach her to ask some questions. Thinking she was busy and since she was not the only staff in the shop, i asked whether we can talk to somebody else, to which she responded sharply,' I am talking to you! I was waiting for you to decide!' I was totally put off by the poor service. Since she was not interested to deal with us, we left the shop promptly. We may not be big potential customer like the one she served after us, but I dont think we deserve this kind of service standard. Eventually we purchased our induction hob from another shop nearby, it was slightly more expensive due to GST but nothing less competitive. Most importantly, the staff who served us was attentive and able to provide useful recommendation and insight.