Hi all, Would like to narrate my experience with Bez Gallery. In May 2014, my fiancé (now wife) and I went shopping at Marina Square. Decided to see prices of the beds to budget for furnishing and reno expenses. Popped by Bez Gallery as most shops are closing (think around 830pm). The guy who attended to us introduced himself as Pierce (Chinese, mid 40s, slim build, wearing specs and a cap). I vaguely recalled there was another lady, a young girl and 1 sales assistant in the shop at that time. Pierce then talked us through the whole process of bed manufacturing, the multi-zonal support and how their beds are priced competitively (container shipping and produced in Thailand with presence in Asia - esp South Korea) compared to other reputable brands. We tried the "Hemisphere" series and found it comforting. We decided that it was a good bargain (S$2680 for a Queen size bed and a storage bed frame with the standard freebies), we initially requested for a $500 deposit but he said a $1000 deposit I preferred. We gave in. I walked out of the shop with a heavy heart (no good feeling). I thought I gave in way too easy. Reflections: 1) Bez Gallery was the 1st bed shop that we entered. We should have visited other stores. 2) We failed to do background check of the shop. After the purchase, went back to do a search on the company - no website. Back then, there were 1-2 negative reviews. I then texted Pierce (9145-8003). He referred me to www.olenamattress.com (not a professional website). In the same SMS, he also shared with me some of the contacts for reno works (which I did not engage their services). 3) Name card given did not reflect his name (if he is the owner, should have cards). He merely took the name card of Michelle and wrote his name and contact. 4) Promised to drop by our new place to take precise measurements so the bed frame could be of exact fit during the sales talk. Did not materialize. 5) Lesson learnt - do extensive research of the company thoroughly. Compare prices, understand the company, and do not make haste decisions. More importantly, do not commit to full payment. Fast forward 1 year later, when our reno was coming to a tail-end. Despite the earlier after-thoughts, I decided to give Pierce a chance (S$1000 deposit is at stake). We popped by Marina Sqaure in early Jan 2015 wanting to confirm the colour of the bed frame. To our dismay, the showroom was vacant. I was informed later that the showroom has since shifted to 106 Faber Drive (due to high rental; close to 80k monthly). In March 15, we went down to the showroom (106 Faber Drive) to decide on the colour of the frame. It took us quite a while to locate the showroom. We also decided to upgrade to King size at an additional cost of $350. Pierce requested for our invoice for him to take note of our orders. He then made a copy of the invoice we brought (apparently he has not been keeping proper records). At the end of the selection, out of courtesy, I asked if I'm required to make additional payment (in my heart -even he asked, I wouldn't top up). We informed him to schedule the delivery in mid-April (exact date we will call to confirm). Due to delay in the reno works, we scheduled the delivery of the bed to take place on Sat, 9 May with the rest of the furniture (not from Bez Gallery). However, during the week of 4-7 May, we called up the company wanting to confirm the delivery time. Calls went unanswered and we decided to drop by 106 Faber Drive on 6 May 2015. The showroom was closed and the shop ne wasn't there (furniture still inside when we peeped through the windows, the phone was also ringing when we called). On the same evening, we decided to drop by IMM. We have heard positive reviews on Serta and popped by the shop. The salesman was attentive (was informed that the models/range of beds differ from the boutique shops and those in departmental stores - Taka/Robinsons). Stocks were readily available and not recommended to hold delivery beyond 1 month. We decided on the particular model, made payment and delivery was arranged on Fri, 8 May (2 days after placing order). I am pleased with the overall process with Serta - from the 1st interaction with the sales man to delivery (the delivery guy told me on how to care for the product, etc) On 9 May, while taking delivery of other furniture, Pierce (8608-0633) called and apologized saying goods stuck at Malaysia (my initial thoughts was my understanding bed made in Thailand, nevertheless - not impt) and stocks likely to arrive within the next couple of weeks. I SMS him on Fri, 15 May to ask him on the delivery status. Reply was that he will check and update me by end of that day, but Pierce did not. Text him the following day to say I require the bed urgently (delivery to take place on 23 May) else I will cancel the order (coz I need to move in; this is despite having bought a bed from Serta). he called me up and say he will check and get back. He said as long my delivery date is fixed, he will try to expedite the delivery as there I no room in his warehouse. Nothing heard from him since. Questions ran thru my mind - if he is out to con, he wouldn't have bothered to call or SMS. But on the other hand, he is trying to delay the process - maybe wanting time to fix things. However, the delivery did not materialize on 23 May. Not able to reach him since. I have since lodged a Police report and hopefully lodge a claim with SCT thereafter. Thank you for reading my experience an hopefully will be beneficial for those who are intending to buy furniture - buy preferably reputable stores and un place deposit of high value. p/s - I not promoter of Serta and I dun get any commission.
