jamchen

We wanted to get the so-called high-end quartz top, Caesarstone, but our ID says she has never use the brand before and it is not their company's partner, therefore has no confidence over the product. If we insist, we can get it ourselves and they will not provide warranty for it. She mentioned that the supplier and contractor they use has fine craftsmanship as the joint line is very fine. Being newbie we were persuaded to stick to their quartz supplier. But after it is being done, the joint line looks bad. the quartz at the joint line area area looks matt as compared to the rest of the quartz and our ID explained that it is common as they need to sand it down to have a fine joint line. Can anyone advise how true is this statement? I somehow feel that we are kind of being cheated.