Hi everyone!
Just want to share on our ID from NID Design - Jane Liang.
1) Personality: She made us feel at ease. No hard-selling. She was incredibly patient and helpful throughout the entire process.
2) Professionalism / Work Ethics: Jane is very on-task and organised. As the entire process can be overwhelming for first-time house owners, Jane patiently brought us through the different stages before we embarked on the renovation process. We opted for a minimalistic look plus a Scandinavian feel for our home. We really appreciated all her creative inputs, especially when we could not decide on a certain colour or design. She was not coercive and gave us the autonomy to decide. On top of that, Jane displayed great dedication in her work. There were a few minor touch-ups to be made after the renovation and she personally came down to help paint some parts of the walls in our living room.
3) Communication: Jane was very prompt in her replies to our countless queries, be it through Whatsapp or calls. There was never a time where we had to wait long for her response. This is really a plus point.
4) Cost: Slightly higher than some of the companies we shortlisted but it wasn't an issue because it was just a small difference.
5) Workmanship: She ensured that the entire workmanship was up to standard by dropping by our place every now and then to check on the progress. She would update us through photos via Whatsapp.
It's been more than 5 months since the completion of the renovation, and we must say that we have made the right decision in engaging Jane as our ID. Overall, we are really pleased with Jane's service and would really recommend her! Thank you, Jane! (:
