Jius

Ciseern is the ID I engaged. We had a quick handover just before CNY. During CNY, I noticed a long crack on my kitchen black granite counter top. Imagine a rectangle piece of granite, the crack is 30deg parallel to the short side. Two pieces of granite joined together. Ciseern was closed till 15th day of CNY. The ID only returned to work on 22nd Feb. He came with his granite supplier on 26 Feb to view the cracks. The supplier said that is natural stone joint. He talked a lot. I said I reject both pieces of granite. Both of them just shout up and discuss among themselves. The ID said he will talk to his bosses. Next day after discussion with his bosses, he called me saying that they will issue a letter saying the granite is of natural joint. If I am not satisfied, I can get a Geologist to examine it. I was not informed of this defect. He then pointed out to me that there is a clause in the contract that the client has to accept the natural state of the stone. These people are irresponsible. As a project manager, he never informed me beforehand that the stone will have such a long"natural crack line". He himself doen't even know until I informed him. He might act as if he doesn't know, he act blur. Maybe he already knew, just kept quiet. As a project manager he doesn't check for defects. I have to look around the house looking for defects. He only know how to ask for money. Evern all the design concept are given by me. He only know how to ask what I want. It is easy to be ID. No need to be a graduate, just take some courses, can join an ID company. After that, just need a thick skin to get scolding from clients. There is draughtsman to draw 3-d drawings, there are suppliers and sub contractors to hack the walls, install floor tiles, aircon, etc. Anyone doing granite counter tops, please look out. Ciseern even did a poor connection to my aircon, that all the gas leaked. The aircon guys came to repair one month after I moved in, then they realise the poor connection. No wonder my aircons are not working. Irresponsible people. Singapore companies need to improve themselves in terms of workmanship and service attitude.

the handover of my flat was before CNY 08. On CNY, my relative tried my aircon, the 2 aircons seemed to be only blowing air. today, 1 mth after I moved in, the aircon man came to repair. They told me all the gas has leaked. The pipe connection was not tight enough. I sms my Ciseern ID that thank God I am still alive!

To add to the forum I wrote. A few weeks after my complain that the wall is bulging, uneven surface, the ID got his man to grind off some of the plastering. They rescreed with black cement, saying this is more fine type of cement. A few days later I went to see the wall, I use my palm to feel the wall, still feel the bulging. I told the ID again. He personally polished tbe wall. The uneven surface was much better. The ID also said that he will give me a set of wardrobe doors using white plain laminate. After CNY, then he will take the doors back to the factory to change to the laminate that I wanted. As for the bookshelf cabinet doors, he said the design is beautiful enough, no need to change laminate. I am a layman, I do no know what is beauty. To me this is just an excuse because things were already done. I was totally not informed of this white plain laminate from beginning. A new door frame was required for the bedroom. The ID told me from beginning that it will be a wooden doorframe, instead of metal, as given by HDB. After they installed the door frame, my friend highlighted to me that it is possible to use metal frame, just ask the HDB contractor for the supplier. When my friend talked to the ID, he just replied that the owner, myself, was informed that wooden one will be installed. This shows that the ID doesn’t know the trade well, or he merely use whatever supplier they always engage to provide a wooden door frame. No effort was done to find out if metal door frame can be found in the market. The wooden doorframe given has two deep holes that I have to inform the ID to patch up. There was also a deep vein line that cause a long crack. This shows no quality check was carried out, before this doorframe was chosen and use. When asked the ID about the quality, he just replied, it is like that, this is natural. I do no know if they merely paint over it, or like what he said, that they have repaired the cracks. I have to live for the rest of my life with a slanted wall, with a laminate that I never choose. I am disappointed that till this day, not a word of apology came from the ID. I believe my case is individual. The company might have other good IDs.

To add to the forum I wrote. A few weeks after my complain that the wall is bulging, uneven surface, the ID got his man to grind off some of the plastering. They rescreed with black cement, saying this is more fine type of cement. A few days later I went to see the wall, I use my palm to feel the wall, still feel the bulging. I told the ID again. He personally polished tbe wall. The uneven surface was much better. The ID also said that he will give me a set of wardrobe doors using white plain laminate. After CNY, then he will take the doors back to the factory to change to the laminate that I wanted. As for the bookshelf cabinet doors, he said the design is beautiful enough, no need to change laminate. I have to live for the rest of my life with a slanted wall, with a laminate that I never choose. I am disappointed that till this day, not a word of apology came from the ID. I believe my case is individual. The company might have other good IDs.

I am renovating my 4 rm flat now. Last yr I went to an exhibition and engaged Ciseern as my ID. The ID was enthusiastic enough to come up with a plan and quotes. So I engaged him. Now in the mid of renovation, unhappiness occurred. Blockworks was installed to cover an existing door way. The walls were plastered unevenly, bulging here and there. One side of the wall was plastered with uneven thickess. They say is because one side of the wall needs to match and existing HDB wall, the other side needs to match a door thickness. I was not informed of this till I visited the flat and realise, then inform the ID. That means the floor tiles were also slightly cut to match with the uneven wall thickness. The uneveness is abt 1cm. I have black quartz tiles at the foyer. One day during the renovation, I realise that beige skirting was being used. I called the manager of that ID. In the end they agreed to change the skirting to black quartz to match the floor tiles. Yesterday while they were installing the wardrobe, both the ID and myself realise we were talking of different white door laminate. I wanted a white laminate with flowers. He wanted to give me plain white laminate. Permit application for renovation was done after 1 month of collection of my keys. I have 4 months to move out of my present premise. Mine is a en-bloc case. I was being blamed for changing design too often. All the renovation ideas was given by myself. Where to place cabinets, what colour to use, which wall to hack down. The ID was not able to give me any new ideas. Like what others said, they use template. Very unhappy time with this ID.