Hi peeps, Last month decided to revamp my living room and decided to changed sofa, coffee table and tv console... and when i went to Defu Furniture coz was tempted by the "Big Discount" they are offering..Decided to tk a look..though the price was still pretty steep..but its quite nice though...and decided to purchase it...Well...The service at the point of time of deciding/purchasin was quite Ok....never expect it turned out to be a nightmare for me and my family.... First, when making downpayment for the whole set.. the gal told me that i could make the rest of the payment after we receive our goods which takes abt one month~ then,...she denied!! and when the goods arrived...she called and tok to me in a super rude way and threathend me that if she dont receive payment by a day...she would call the delivery guy to remove my furnitures back...I was so FUSTRATED!... Her attitude was really **** rude as if she acts like a ahlong...... Then nvm...Secondly....i order tis item A....then 3 weeks later...i was told tat the item A was defected and thus the shipment for the nx batch wil be after new year...i was tinking... " hello...i bought those furni. was for CNY...nw u r telin me after new yr?????" then i choosed another design that she picked..... Finaly when i tot the matter was solved! NO ITS NOT!!>..... Imagine......u assigned a particilar date of delivery...and time...u allocated time esp for this...... JUST BEFORE THE DAY OF DELIVERY>...You are told tat all 3 items are to be delivertd to u SEPERATELY!! and one in mornin one in evening!! Telling me that " Sorry lo...the contractors are diff. so all sepreated......AT LEAST PLS MENTION TO ME IN ADV!! to prepare rite! NOT AWARE OF THIS WHEN THE GAL NV EVER MENTION ANYTING ABT IT!! and was so confident tat the day we picked are ok.... And then...the office called and say... " sorry loe...the timeing canot change loe".. all the Lor lor lor! "Sorry lo....there is no such ting.... Sorry loe... tis and tat.........SO UNPROFESSIONAL..... But due to time constrain i REALI COULD NT AFFORD TO STAY AT HM FOR THE WHOLE DAY TO WAIT ! At last.... another guy called and tel mi thayt they wil try to deliver it all before a time...At least nt so bad,,.... !! Was wonderind if any1 here encounter the same prioblem~? I Was so fed up...wonderin wat wrg with the logistic and sales pple doing~~ Please share!~ =)
