EugeneT

After such recommendation here I called up Joven, spoke to an excellent SM name Benjamin from Poh Joo. He was quick to walk me through and my Ariston heater was leaking. Got a quote for 35LTR for $260 with $180 installation. However the contractor said that my wire has to change due to constant trip testing it when changing to the new Joven. It was fine the day before during test but we had no choice and asked for a quote from the contractor Mr Chua recommended by Poh Joo. He said that a small hack needed on the concrete wall to get wire insertion from the switch to the ceiling as this is a condominium and putting a trunk weren’t nice. I agree to the price but when on the day of install , they fix it from 11.30am - 12.30pm in an hour and did not hack the wall but just cut a hole in the false ceiling to put in the cable and did not concealed it , I asked him if the price was the same and he said yes. After feeling uneasy about this I did some investigation and true enough I was rip off . The price to just insert the electric wire is through the roof quotes we’re going at $150-$200 only. Benjamin as a 5 Star Poh Joo guy call me to conduct customer satisfaction call , was notify and he tried his best to help me as he too agree that if he was a client the price is too much. I told him there is no point arguing for a small discount but I wanted fair price , however after much consideration I suggest that to Ben that I want he singapore client or potential client to know rather than fighting for a rebate. This will Ensure that you guys do not get rip-off again, a worthy sacrifice as Poh Joo had recommended me a contractor that over charge customers. Happy to share for a better community