Matrix Concepts - Alvin Aw
Summary Experience
Design Proposal: 100%
Value for money: 100%
Work & Quality: 100%
Attention to detail: 100%
Schedule & Time of delivery: 150% (Despite there are still touch up done after i moved-in, i have to be reasonable to Alvin as my working timeline is very short during year end festive season + Covid)
After Sales Service: 200%
Finally able to sort out the renotalk registration issue to allow me to give a review for Alvin. (Lots of time and effect to get the account up)
In Aug 2021 i started looking around for ID and shortlisted a few thru friend's recommendation, reading thru review in Renotalk and previous home ID. After much discussion, quotation and proposal from my shortlisted list. I decided in engaging Alvin in Sept 2021 as my new home ID. Alvin spent alot of time working out the design and proposal for me till even B/Nov 2021 when reno start.
Reason of engaging Alvin is due to his knowledge and patient in give me proposal on how I can do my reno. My schedule for reno is on a very tight timeline and with the holiday season and Covid issue surround it, it become a huge challenge for many ID who I talk to and many are unable to commit.
Alvin on the other hand is willing to go all out for the challenge and at a very reasonable price despite many job need to be done at a very tight schedule.
One of the important point i will like to highlight with 5 star rating is his after sales service and follow-up. He take pride in his work and is willing to solve all the unforeseen issue which sometime is not due to his issue. A very good experience I had is my rain shower set which I purchase wrongly but Alvin went many extra step to solve it without charging me. He spent half a day doing it all by himself. As an OCD person, my requirement for detail is not easy to please but Alvin really shows his patient to touch up every detail and hands-on on some area to make it perfect.
I will really like to thanks Alvin for giving me a great and beautiful home despite so many last min request and modification.
