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Hi, I was asked to pay a deposit of $200 when Design Tray Interior came to my house to do measurement. I was told that the amount will be offset from the final bill. No receipt was issued to me. Thereafter, Design Tray Interior send me a hand-written quotations, which bear no authorised signature and company logo. Upon my request for a formal quotation, their response became sluggish. Later, they were totally uncontactable. I lost confidence in them and sought help from CASE to ask for refund of my deposit. However, Design Tray Interior insisted that the deposit is non-refundable though there was no document given that says so. I wonder, is it a common practice in the industry to ask customer for deposit before any contract is signed? Is there any law protects consumer against such a practice? May anyone who is versed in this area shed some light for the welfare of all consumers. Thanks.