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Finally settled my whole house renovations and defects after almost 3 months of renovations. Initially, I engaged a female ID, Miss M, we did not go source around as we feel comfortable on her way of talking so we decided on her. Before our renovations commence, the discussion was very detailed and she replied promptly on our questions but it turn out to be a nightmare when renovations start. From hacking, things start to go wrong. Before renovations start we did mentioned to her that what are the things that we do not want to keep and what are the things remains and she jot it down on a piece of paper but still wrong. She thrown away our wooden decking at the balcony which we intend to keep as it will cost a lot for us to do a new decking. The whole renovations already cause us 60k plus for a resale 5rm flat and already burst our budget yet we still got to pay for her mistakes and do a new one, my wife was too kind she said that she is just a ID so don't want her to lose money so we just paid and do a new one. Never expect there are more to come, our cabinet color was wrong, painting color was wrong and there are so many delay in our site end up I cant even contact her, call her no ans, message her no reply and leave the renovations halfway, till the end I cant tolerate anymore so I ring up their office and file a complaint. Shortly after I file my complaint, a Sales Manager, Melissa Quah called me and understand the situations and get back to me the next day. She came over to my place and understand our situation and on the spot we saw her making a lot of phone calls to arrange the supplier to come over to our site and finish up the outstanding things. She confirmed with us on the materials that we have chosen and informed us on which date there will be people around to finish up the balance things. After things are installed and done she will whats app us and update us. Finally, after almost 2 weeks we are done with all the rectifications and balance outstanding works. We are really very thankful to Melissa, although she is not our ID but can see her professionalism on how she handle things, if we have chosen her in the 1st place then there will not be any delays or hiccups in our renovation works. Highly recommend on Melissa Quah as your ID, you guys can call her at 9612xxxx if you are looking for an experience and responsible ID.