Poor Service From Window View Interior Design And Decoration Co.

[GTeton 0]

Poor service from Window View Interior Design and Decoration Co.

I also got wooden blinds (Vietcis brand) from Window View Interior Design and Decoration Co. Blk 2022, Bt Batok St. 23, #02-118, and asked the co. to install them in our home in Mar 08.

Good points: they took off their shows when they entered into my home. They used a vacuum cleaner to suck up the concrete dust by placing its hose next to the drill bit while drilling into the walls.

Bad points: They,

1. Used the wrong 50mm wooden helmets (covers top part of the blinds & exposed screws of the L-brackets) instead of the 70mm ones. They replaced it only after I had incessantly asked for them before that they kept saying that is what the supplier gave them. The new helmets in my living room are of the wrong colour – teak instead of zen.

2. Secured the L-brackets – which have 2 mounting holes - to wall by using only one screw instead of two. They secured it with two screws after I had incessantly asked them to do so. Before that they kept insisting that the blinds are secure.

3. Did not show up for an appointment after Mr Lim has fixed it with me

4. Wanted to charge me for giving me a defective blind – one strip has two large cracks in it – instead of replacing it for me including the helmets in point 1.

5. Gave dirty – sooty – blinds eventhough they came wrapped in plastic.

Tony Ku, boss, didn’t reply to my letter about his installers’ poor work attitude; they could have got the job done in one visit instead of four. When I smsed him about my letter. His neutral reply was to “thank me for my feedback, they were noted and he hoped to service me again”. When I smsed him (this time cc it to the interior designer who recommended him) if that is official reply to my letter? His replied changed to he is now “sorry” for what had happened and had “warned” his installers about their attitude.

If you are happy with the level of service mentioned above, please use this company’s services after all Tony has “warned” his installers about their poor work attitude and therefore their customers will face no more problems from now on.